- Location
- Geneva Geneva Switzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Industry
- Fine Watches & Horology
- Posted
- Oct 15, 2026
About Bucherer
Founded in Lucerne in 1888, Bucherer is a Swiss luxury retailer renowned for exceptional watches, fine jewellery and attentive client service. Its heritage unites specialist expertise with an appreciation for craftsmanship, expressed through prestigious watch collections and its own Bucherer Fine Jewellery creations. As an employer, Bucherer brings together professionals across luxury retail, watchmaking, jewellery, client relations and corporate functions. Careers within the house call for precision, discretion and a nuanced understanding of an international clientele. Employees contribute to a distinguished retail experience, balancing the traditions of Swiss hospitality with the evolving expectations of contemporary luxury.
The Watch Service Technician welcomes and advises discerning Swiss and international customers at Bucherer’s after-sales service department, carrying out first-level maintenance, simple adjustments, battery changes and bracelet resizing. The role also covers case administration, watch logistics, supply orders and colleague support.
Role & Responsibilities
- Welcome and advise discerning Swiss and international customers at the after-sales service department.
- Represent Bucherer to exemplary standards through outstanding workmanship and service.
- Perform first-level watch maintenance.
- Carry out simple watch adjustments, replace batteries and resize watch bracelets.
- Administer after-sales service cases, completing records and information in line with quality standards and procedures.
- Manage watch logistics, including shipments, tracking and receipt.
- Order and receive supplies.
- Maintain clear information flow among colleagues and provide active support.
Qualifications
- Hold at least a Swiss Federal Certificate of Vocational Education and Training (AFP) as a watchmaking operator or a Federal VET Diploma (CFC) as a watchmaker.
- Several years of experience in an after-sales service department are ideal.
- Demonstrate professional rigour and attention to detail.
- Have a strong service mindset and exemplary customer orientation.
- Be a native French speaker and have excellent command of English; German is an asset.
- Be comfortable managing computer systems.
- Demonstrate a strong sense of responsibility, excellent teamwork and flexibility.
- Maintain a polished, professional appearance.
Skills
Experience
Several years of after-sales service experience are ideal.
Education
At least a Swiss Federal Certificate of Vocational Education and Training (AFP) as a watchmaking operator or a Federal VET Diploma (CFC) as a watchmaker.
Workplace
The successful candidate will be located in Geneva, Geneva, Switzerland.
Explore jobs in Geneva or in Switzerland.
Benefits
40-hour work week; at least 27 days of annual leave; flexible working arrangements, including remote work where the role permits; preferential purchase conditions on watches and jewellery; particularly advantageous benefits on the birth of a child; attractive pension fund and social insurance coverage.
Culture
Bucherer’s workplace culture is shaped by its Swiss heritage, expertise in fine watches and jewellery, and commitment to highly personalised client service. Its professional environment values precision, discretion and collaboration, combining specialist product knowledge with the relationship-building skills essential to luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.