- Location
- Geneva Geneva Switzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Industry
- Fine Watches & Horology
- Posted
- Oct 15, 2026
The Watch Service Technician welcomes and advises discerning Swiss and international customers at Bucherer’s after-sales service department, carrying out first-level maintenance, simple adjustments, battery changes and bracelet resizing. The role also covers case administration, watch logistics, supply orders and colleague support.
Role & Responsibilities
- Welcome and advise discerning Swiss and international customers at the after-sales service department.
- Represent Bucherer to exemplary standards through outstanding workmanship and service.
- Perform first-level watch maintenance.
- Carry out simple watch adjustments, replace batteries and resize watch bracelets.
- Administer after-sales service cases, completing records and information in line with quality standards and procedures.
- Manage watch logistics, including shipments, tracking and receipt.
- Order and receive supplies.
- Maintain clear information flow among colleagues and provide active support.
Qualifications
- Hold at least a Swiss Federal Certificate of Vocational Education and Training (AFP) as a watchmaking operator or a Federal VET Diploma (CFC) as a watchmaker.
- Several years of experience in an after-sales service department are ideal.
- Demonstrate professional rigour and attention to detail.
- Have a strong service mindset and exemplary customer orientation.
- Be a native French speaker and have excellent command of English; German is an asset.
- Be comfortable managing computer systems.
- Demonstrate a strong sense of responsibility, excellent teamwork and flexibility.
- Maintain a polished, professional appearance.
Skills
Experience
Several years of after-sales service experience are ideal.
Education
At least a Swiss Federal Certificate of Vocational Education and Training (AFP) as a watchmaking operator or a Federal VET Diploma (CFC) as a watchmaker.
Workplace
The successful candidate will be located in Geneva, Geneva, Switzerland.
Explore jobs in Geneva or in Switzerland.
Benefits
40-hour work week; at least 27 days of annual leave; flexible working arrangements, including remote work where the role permits; preferential purchase conditions on watches and jewellery; particularly advantageous benefits on the birth of a child; attractive pension fund and social insurance coverage.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bucherer, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Watch Repair Technician», «Watch Maintenance Technician», «Horology Service Technician», «Watchmaker Service Technician», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.