- Location
- Lucerne Canton of Lucerne Switzerland
- Employment
- Part-Time
- Seniority
- Entry-Level
- Industry
- Fine Watches & Horology
- Posted
- Oct 27, 2026
About Bucherer
Founded in Lucerne in 1888, Bucherer is a Swiss luxury retailer renowned for exceptional watches, fine jewellery and attentive client service. Its heritage unites specialist expertise with an appreciation for craftsmanship, expressed through prestigious watch collections and its own Bucherer Fine Jewellery creations. As an employer, Bucherer brings together professionals across luxury retail, watchmaking, jewellery, client relations and corporate functions. Careers within the house call for precision, discretion and a nuanced understanding of an international clientele. Employees contribute to a distinguished retail experience, balancing the traditions of Swiss hospitality with the evolving expectations of contemporary luxury.
The Customer Service Agent supports Bucherer customers by telephone, email and live chat in French, English and/or German, delivering a premium experience throughout the purchase journey and resolving enquiries from first contact to resolution. The role assists with online orders and after-sales questions and serves as a liaison between customers, boutiques and internal departments; the position is 40–50%.
Role & Responsibilities
- Advise customers by telephone, email and live chat in French, English and/or German.
- Ensure an exclusive, high-quality customer experience throughout the purchasing process.
- Assist with online orders and questions about deliveries, payments, returns and complaints.
- Handle customer requests independently and find suitable solutions for individual needs.
- Act as a key liaison between customers, boutiques and internal departments.
- Manage customer enquiries from first contact through to resolution.
Qualifications
- Experience in customer service, retail, customer consulting or another service-oriented environment.
- Strong understanding of the needs of demanding customers.
- Solution-oriented, flexible and independent working style.
- Affinity for e-commerce and digital sales channels.
- Service-oriented personality with high quality standards and enjoyment of customer contact.
- Very good spoken and written French, as well as English and/or German.
Skills
Experience
Experience in customer service, retail, customer consulting or another service-oriented environment.
Workplace
This position is based in Lucerne, Canton of Lucerne, Switzerland.
Explore jobs in Switzerland.
Benefits
40-hour standard working week; at least 27 days of annual leave; flexible working models and home office where possible; attractive purchase conditions on watches and jewellery; attractive pension fund and social insurance benefits.
Culture
Bucherer’s workplace culture is shaped by its Swiss heritage, expertise in fine watches and jewellery, and commitment to highly personalised client service. Its professional environment values precision, discretion and collaboration, combining specialist product knowledge with the relationship-building skills essential to luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bucherer, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Support Representative», «Client Services Representative», «Customer Care Specialist», «Client Support Agent», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.