- Location
- St. Moritz Grisons Switzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
The Client Advisor advises national and international clients on fine watches and jewelry, performs minor repairs and express services, manages repair orders and supports after-sales service. The role also covers relationship building, CRM and administrative support, brand representation, client events and maintaining the sales floor; workload is 100%.
Role & Responsibilities
- Advise discerning national and international clients on purchases of fine watches and jewelry.
- Perform minor repairs and express services on site, and provide knowledgeable after-sales service (SAV) advice.
- Independently manage and track repair orders.
- Inspect, adjust and set watches sold.
- Create a memorable shopping experience and actively build long-term client relationships.
- Support administrative tasks, including quotations, client inquiries and CRM maintenance.
- Act as a brand ambassador, presenting products with expertise and enthusiasm.
- Assist with projects, client events and marketing activities, and maintain a well-presented sales floor.
Qualifications
- Training in retail in the watch and jewelry sector.
- Technical knowledge of watches and experience in after-sales service (SAV).
- Experience in the luxury segment and enthusiasm for sales.
- IT aptitude and confidence using digital tools.
- Very good German and Italian; additional languages are an advantage.
- Proactive, client-focused approach and professional presence.
- Team player with good manners and intercultural competence.
Skills
Education
Training in retail in the watch and jewelry sector.
Workplace
This position is based in St. Moritz, Grisons, Switzerland.
Explore jobs in Grisons or in Switzerland.
Benefits
40-hour standard workweek; at least 27 days of annual leave; flexible working-time models; attractive purchase terms on watches and jewelry; advanced benefits for the birth of a child; attractive pension fund and social insurance benefits.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bucherer, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Advisor», «Watch and Jewelry Sales Consultant», «Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.