Buccellati Senior Sales Associate

About Buccellati

Buccellati is an emblem of Italian high jewelry, celebrated since 1919 for its Milanese heritage, Renaissance-inspired artistry, and exceptional goldsmithing techniques. As an employer, the Maison offers a refined environment where craftsmanship, creativity, and cultural legacy are held to the highest standards. Its teams contribute to a world of rare beauty, from hand-engraved jewels and silver creations to client experiences defined by discretion and excellence. Buccellati values precision, patience, and a deep respect for artisanal knowledge, while fostering collaboration across boutiques, ateliers, and corporate functions. Joining Buccellati means becoming part of a living tradition dedicated to timeless elegance and uncompromising quality.

Role & Responsibilities

• Contribute to the boutique achieving its sales targets.
• Deliver customer service in accordance with Maison standards, master each stage of the sale, and process transactions using the required systems and procedures.
• Build strong client relationships through outstanding service, a welcoming environment, high standards, and solid product knowledge; adapt the approach to clients’ needs and motivations.
• Support after-sales clients in accordance with Maison values and provide recommendations that enhance the client experience.
• Provide feedback on merchandise processing and replenishment, and participate in receiving and monitoring floor stock.
• Implement visual merchandising guidelines and assist with floor moves, merchandising, display maintenance, store housekeeping, and cleaning products and displays.
• Assist with inventory, including stock counts and special projects, and complete price changes when required.
• Complete sales transactions accurately and efficiently and maintain proper cash records at the boutique register.
• Master boutique opening and closing procedures, comply with Company policies and operational and security procedures, and implement discounts and gratuities under the Boutique Manager’s supervision.
• Maintain product knowledge, learn about the Maison’s creations and products, convey its passion and values, and master sales techniques through training.
• Attend required training and assist clients with returns and queries, meeting expectations while enhancing the brand image.
• Maintain boutique tidiness, decoration, and visual merchandising in line with guidelines; report maintenance issues to the Boutique Manager.
• Represent the Brand in the provided uniform, in the boutique, and at local events under the Boutique Manager’s direction.
• Develop client loyalty and the client portfolio, share related actions with the Boutique Manager, and execute targeted CRM actions.
• Represent Buccellati at external events, deliver memorable client experiences, and foster trusted client relationships throughout their journey with the Maison.
• Develop a deep understanding of the Maison to convey its brand DNA, craftsmanship, and innovation.
• Share knowledge with team members and actively participate in day-to-day boutique life.

Qualifications

• A college degree is preferred.
• At least 5–8 years of experience in luxury retail, services, or a luxury hospitality environment.
• Ability to work in a fast-paced retail environment.
• Computer and internet savvy.
• MS Office experience required.
• Excellent interpersonal and communication skills.
• Confidence handling high-value transactions.
• Well-established VIP customer portfolio.
• Track record of high sales levels.
• Strong understanding of customer service needs and internal and external customer priorities.
• Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
• Self-starter with a team-player approach.
• Availability to work retail hours, including evenings and weekends, and to travel for training, client events, and conferences.

Skills

Experience

At least 5–8 years in luxury retail, services, or a luxury hospitality environment.

Education

College degree preferred.

Culture

Buccellati offers a workplace culture rooted in exceptional Italian craftsmanship, artistic heritage, and meticulous attention to detail. As an employer, it fosters an environment where artisanship, collaboration, and respect for tradition are balanced with a refined approach to innovation and excellence in luxury jewelry and silversmithing.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.