Buccellati Senior Sales Associate

About Buccellati

Buccellati is an emblem of Italian high jewelry, celebrated since 1919 for its Milanese heritage, Renaissance-inspired artistry, and exceptional goldsmithing techniques. As an employer, the Maison offers a refined environment where craftsmanship, creativity, and cultural legacy are held to the highest standards. Its teams contribute to a world of rare beauty, from hand-engraved jewels and silver creations to client experiences defined by discretion and excellence. Buccellati values precision, patience, and a deep respect for artisanal knowledge, while fostering collaboration across boutiques, ateliers, and corporate functions. Joining Buccellati means becoming part of a living tradition dedicated to timeless elegance and uncompromising quality.

Role & Responsibilities

• Contribute to achieving the boutique’s sales targets and deliver customer service in line with Maison standards.
• Master the full sales journey: welcoming clients, discovering and understanding their needs, persuading, closing sales and developing relationships.
• Process sales in accordance with required procedures and systems; complete transactions accurately and efficiently and maintain proper cash records.
• Build strong client relationships and loyalty through outstanding service, a welcoming environment, consistent standards and strong product knowledge; adapt the approach to client needs and motivations.
• Support after-sales clients, handle returns and queries, and provide recommendations that meet client expectations and enhance the brand image.
• Develop the client portfolio, share related actions with the Boutique Manager and execute targeted CRM actions.
• Represent Buccellati as a Brand Ambassador in the boutique and at local or external events, as directed by the Boutique Manager, creating memorable client experiences and trusted relationships throughout the client journey.
• Develop and convey knowledge of the Maison, its brand DNA, craftsmanship, innovation, creations and products, sharing its passion and values with clients and team members.
• Participate in the daily life of the boutique and share knowledge with other team members.
• Provide feedback on merchandise processing and replenishment; participate in receiving and monitoring floor stock.
• Participate in boutique visual merchandising in line with guidelines, including floor moves, merchandising, display maintenance, housekeeping, and cleaning products and displays.
• Assist with inventory, including stock counts and special projects, and complete price changes when required.
• Master boutique opening and closing procedures and comply with company policies, procedures, practices, safety regulations, security requirements and operational procedures.
• Implement discounts and gratuities under the Boutique Manager’s supervision.
• Maintain awareness of product information, learn about the Maison’s creations and products, apply the Brand’s sales techniques as taught, and attend required training.
• Maintain boutique tidiness, decoration and visual merchandising in line with guidelines; report maintenance issues to the Boutique Manager.
• Represent the Brand in the boutique and at local events, and wear the provided uniform.

Qualifications

• Minimum bachelor’s degree in any field.
• At least 5–8 years of previous experience in luxury retail, services or a luxury hospitality environment.
• Experience with MS Office.
• Excellent interpersonal and communication skills.
• Confidence handling high-value transactions.
• An established portfolio of VIP customers.
• A track record of high sales performance.
• Strong understanding of customer service needs and internal and external customer priorities.
• Strong attention to detail and the ability to handle multiple tasks simultaneously and precisely.
• Self-starter with a team-player approach.
• Availability to work retail hours, including evenings and weekends, and to travel for training, client events and conferences.

Skills

Experience

At least 5–8 years in luxury retail, services or a luxury hospitality environment.

Education

Minimum bachelor’s degree in any field.

Culture

Buccellati offers a workplace culture rooted in exceptional Italian craftsmanship, artistic heritage, and meticulous attention to detail. As an employer, it fosters an environment where artisanship, collaboration, and respect for tradition are balanced with a refined approach to innovation and excellence in luxury jewelry and silversmithing.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.