Buccellati Sales & Retail Operations Manager

Location
Seniority Manager
Posted ✦ Today
Apply ⟼

Buccellati is hiring a Sales & Retail Operations Manager in Dubai to lead boutique sales, operations and client experience.

Overview

Buccellati is an Italian maison renowned for its artisanal jewellery and silverware, celebrated for hand‑crafted techniques and distinctive textural finishes. As part of an international luxury group, the brand combines strong heritage craftsmanship with global retail presence, operating refined boutiques that cater to discerning clientele.

Role & Responsibilities

  • Drive boutique sales performance and achieve revenue, conversion and average transaction value targets across the Dubai store.
  • Oversee day‑to‑day retail operations including opening/closing procedures, cash reconciliation, POS and inventory accuracy.
  • Lead, coach and develop sales and operations teams to ensure exceptional client service and sustained clienteling activity.
  • Implement visual merchandising standards and ensure presentation aligns with brand guidelines and seasonal directives.
  • Manage stock movement: receiving, transfers, stocktakes, inventory reconciliation and shrinkage control.
  • Analyse sales KPIs, build forecasts and deliver regular performance reports with recommended action plans.
  • Coordinate local marketing, client events and VIP appointments in collaboration with regional commercial teams.
  • Ensure compliance with company policies, security protocols and local regulatory requirements for luxury retail.

Qualifications

  • Proven leadership capability with experience recruiting, developing and motivating boutique teams.
  • Strong commercial acumen with demonstrable record of meeting or exceeding sales targets in luxury retail.
  • Excellent organisational skills with attention to stock control, visual standards and operational processes.
  • Superior interpersonal skills and a client‑centric approach appropriate to high‑net‑worth customers.
  • Proficiency in retail reporting and basic financial literacy to interpret P&L drivers and KPIs.
  • Ability to work flexible hours, including weekends and peak retail periods.

Skills

Clienteling Visual merchandising Inventory control and stock reconciliation Sales forecasting and KPI analysis Team leadership and coaching Microsoft Excel POS systems CRM (Salesforce or equivalent)

Experience

Minimum 5 years of progressive experience in luxury retail, with at least 2 years in a managerial or multi‑functional operations role overseeing sales, stock and boutique presentation.

Education

Bachelor's degree in Business, Retail Management, Hospitality or related discipline, or equivalent professional experience.

Workplace

The successful candidate will be located in Dubai, Dubai, UAE. 126 luxury roles are listed in Dubai on Cerulean, 3 posted in the last 48 hours. Cerulean currently advertises 153 open roles in UAE, including 3 added in the last 48 hours.

Culture

Buccellati cultivates an environment that values artisanal excellence, meticulous attention to detail and personalised client relationships. The workplace blends Italian craftsmanship and heritage with the commercial rigour of an international luxury group, offering a collaborative boutique atmosphere focused on refinement and client service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.