Brunello Cucinelli Store Manager

About Brunello Cucinelli

Founded in 1978, Brunello Cucinelli is an Italian luxury house renowned for exceptional cashmere, refined ready-to-wear and an understated aesthetic. Rooted in the medieval hamlet of Solomeo, Umbria, the company champions a philosophy of humanistic capitalism that places human dignity, craftsmanship and long-term stewardship at the heart of enterprise. As an employer, it offers a distinctive setting where artisanal heritage meets international ambition, bringing together expertise across design, production, retail and corporate functions. Its emphasis on respectful working relationships, the transmission of skills and the cultural life of its community defines an environment shaped by quality, responsibility and a shared appreciation of beauty.

Role & Responsibilities

• Manage all aspects of retail store operations including sales, inventory, staffing, and financial performance
• Lead by example to deliver industry-leading customer service, cultivating guest loyalty through exceptional in-store experience
• Resolve customer service issues and complaints with professionalism and best-in-class responsiveness
• Serve as market expert regarding competitive landscape, local talent networks, and strategic brand positioning opportunities
• Achieve store performance goals encompassing sales targets, inventory KPIs, staff productivity metrics, and payroll administration
• Oversee and provide constructive feedback on client advisor interactions to ensure personalized, memorable experiences that enhance client retention
• Coordinate and implement comprehensive staff training programs covering product knowledge, customer service excellence, sales techniques, and stock management
• Establish achievable sales objectives for staff members and conduct systematic performance reviews to identify improvement opportunities
• Assign responsibilities, monitor team performance, and conduct annual staff evaluations to drive store success
• Identify and cultivate high-potential candidates to develop internal talent pipeline
• Recruit, hire, and onboard team members to maintain optimal store staffing levels
• Analyze key reporting metrics including sell-through rates, productivity, sales results, and customer data; communicate insights to domestic and international stakeholders
• Partner with Merchandising and Buying teams to ensure sufficient product inventory meets customer expectations and demand forecasts
• Oversee stockroom operations and product movement to maintain inventory accuracy and adherence to company storage standards
• Lead quarterly inventory reconciliation processes and ensure achievement of company-identified KPIs
• Build and maintain effective working relationships with peers and organizational stakeholders
• Ensure Visual Merchandising standards are consistently maintained throughout the store; collaborate with VM teams on seasonal refreshes aligned with sell-through and availability

Qualifications

• 5 years of equivalent store management experience in a luxury retail environment
• Proven track record of achieving business goals and driving results through team leadership
• Demonstrated ability to network and cultivate client relationships
• Strong verbal and written communication skills
• Proficiency with POS systems and Microsoft Office Suite (Outlook and Excel)
• Physical capability to stand for extended periods and lift up to 40 pounds without assistance
• Availability to work varied schedules including evenings and weekends

Skills

Experience

5 years in an equivalent managerial position within a luxury retail environment, with proven success in driving store performance, leading teams, and cultivating client relationships.

Education

High school diploma required; bachelor's degree preferred.

Workplace

Culture

Brunello Cucinelli’s workplace culture is shaped by its philosophy of humanistic capitalism, placing human dignity, craftsmanship and respect at the heart of the business. Rooted in the Italian village of Solomeo, the brand fosters an environment that values artisanal expertise, a sense of community and a thoughtful balance between work and personal life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.