Brunello Cucinelli Customer Care Associate
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- €28,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Brunello Cucinelli
Founded in 1978, Brunello Cucinelli is an Italian luxury house renowned for exceptional cashmere, refined ready-to-wear and an understated aesthetic. Rooted in the medieval hamlet of Solomeo, Umbria, the company champions a philosophy of humanistic capitalism that places human dignity, craftsmanship and long-term stewardship at the heart of enterprise. As an employer, it offers a distinctive setting where artisanal heritage meets international ambition, bringing together expertise across design, production, retail and corporate functions. Its emphasis on respectful working relationships, the transmission of skills and the cultural life of its community defines an environment shaped by quality, responsibility and a shared appreciation of beauty.
Brunello Cucinelli Customer Care Associate – Solomeo. Trilingual role supporting luxury CRM and customer relations.
Role & Responsibilities
- Establish authentic customer relationships and spread CRM culture throughout the organization, with a focus on creating personal connections that enhance brand perception and loyalty
- Act as a personal stylist, managing digital and in-store clienteling activities to proactively engage customers and elevate the overall brand experience
- Review, prioritize, and resolve all assigned customer requests with meticulous care and attention, maintaining standards aligned with absolute luxury brand positioning across pre-purchase, purchase, and post-purchase phases
- Manage returns, repairs, and alterations by tracking operations and facilitating seamless customer communication and logistics
- Support e-commerce order management systems and omnichannel operations, including shipment monitoring and proactive client follow-up
- Collaborate with Retail, Multibrand, Digital, E-commerce Warehouse, Legal, and DPO departments to ensure coordinated and consistent customer care
- Participate in special projects including ad-hoc training sessions, customer delight initiatives, gifting programs, and brand storytelling activities
Qualifications
- Fluent in English, French, and Arabic (spoken and written)
- Proven customer-centric orientation with demonstrated ability to establish authentic, long-term client relationships
- Previous experience in Customer Care, Retail, or CRM roles, preferably within the luxury sector
- Exceptional written and verbal communication skills, with capacity to communicate with sophistication in line with brand values and to resolve difficult situations with empathy
- Meticulous attention to detail, strong prioritization capabilities, and genuine passion for fashion, styling, and brand storytelling
- Proficiency in Excel; knowledge of Salesforce is advantageous
- Ability to work independently and effectively within an international team environment
Skills
Experience
Previous experience in Customer Care, Retail, or CRM roles is required, ideally within a luxury environment. Candidates should demonstrate a proven track record of establishing meaningful customer relationships and managing complex service requests in a multichannel context.
Education
Not specified; secondary education with professional experience in customer-facing or luxury retail roles is expected.
Workplace
The successful candidate will be located in Solomeo, Umbria, Italy, with easy access to Perugia.
Compensation
The base compensation for this position is EUR 28,000 per annum.
Benefits
Meal vouchers and access to a corporate welfare program supporting employee well-being.
Culture
Brunello Cucinelli’s workplace culture is shaped by its philosophy of humanistic capitalism, placing human dignity, craftsmanship and respect at the heart of the business. Rooted in the Italian village of Solomeo, the brand fosters an environment that values artisanal expertise, a sense of community and a thoughtful balance between work and personal life.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Brunello Cucinelli, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Care Specialist», «Customer Relations Associate», «Clienteling Coordinator», «CRM Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.