Brunello Cucinelli CRM Manager

About Brunello Cucinelli

Founded in 1978, Brunello Cucinelli is an Italian luxury house renowned for exceptional cashmere, refined ready-to-wear and an understated aesthetic. Rooted in the medieval hamlet of Solomeo, Umbria, the company champions a philosophy of humanistic capitalism that places human dignity, craftsmanship and long-term stewardship at the heart of enterprise. As an employer, it offers a distinctive setting where artisanal heritage meets international ambition, bringing together expertise across design, production, retail and corporate functions. Its emphasis on respectful working relationships, the transmission of skills and the cultural life of its community defines an environment shaped by quality, responsibility and a shared appreciation of beauty.

Role & Responsibilities

• Spread CRM culture throughout Japanese boutiques by implementing customer-first initiatives aligned with Brunello Cucinelli's philosophy
• Collaborate with the Global CRM team to establish best practices, share local market insights, and actively participate in developing global CRM guidelines that address local requirements
• Provide comprehensive training and support to store staff, share analytics and reports with headquarters, and continuously monitor performance metrics to inform strategic adjustments
• Proactively identify and execute initiatives to enhance customer data collection and quality, acquire new clientele, and develop existing customer relationships
• Drive omnichannel customer engagement strategy based on local market understanding and opportunities, including events and clienteling activities that incorporate e-commerce customers
• Manage the local CRM budget and oversee all customer care initiatives and programs

Qualifications

• 5+ years of experience in a similar CRM or customer relationship role within international, customer-oriented companies, preferably in luxury or hospitality sectors
• Excellent relational and interpersonal skills
• Strong digital competencies and proficiency with digital tools
• Demonstrated ability to communicate performance metrics and customer insights to store-level teams and translate data into actionable plans
• Knowledge of data analysis tools and CRM platforms; Salesforce experience is preferred
• Marketing and communication expertise tailored to local cultural contexts
• Fluent in English; Italian language skills are preferred
• Customer-oriented mindset with strong business acumen
• Proven ability to motivate and influence others across organizational levels
• Strong planning, organizational, and time management capabilities
• Demonstrated flexibility and adaptability in evolving business environments

Skills

Experience

5+ years of experience in a similar position within international customer-oriented companies, ideally within the luxury or hospitality industry. Experience with CRM system implementation and customer relationship development in a retail or premium service environment is essential.

Education

Not specified in source; typically bachelor's degree or equivalent professional qualification in business, marketing, customer relations, or related field is expected.

Workplace

Culture

Brunello Cucinelli’s workplace culture is shaped by its philosophy of humanistic capitalism, placing human dignity, craftsmanship and respect at the heart of the business. Rooted in the Italian village of Solomeo, the brand fosters an environment that values artisanal expertise, a sense of community and a thoughtful balance between work and personal life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.