Brioni Store Manager

About Brioni

Founded in Rome in 1945, Brioni is an icon of Italian sartorial excellence, renowned for bespoke tailoring, refined menswear, and a discreet expression of luxury. As an employer, the Maison offers a culture rooted in craftsmanship, precision, and timeless elegance, where artisans, retail professionals, and corporate teams contribute to a legacy shaped by exceptional materials and human skill. From its ateliers in Italy to its international boutiques, Brioni values expertise, client intimacy, and continuous learning. Part of Kering, it combines heritage with modern ambition, inviting talent to uphold one of luxury’s most distinguished standards.

Role & Responsibilities

• Drive sales execution through concrete actions aligned with Retail Excellence guidelines and company strategy, acting as a brand ambassador.
• Inspire and develop the team to achieve quantitative and qualitative targets and deliver a distinctive in-store experience.
• Translate business targets into clear daily and weekly individual objectives; continuously monitor performance against KPIs and reinforce accountability across the team.
• Identify and implement targeted initiatives to capture business opportunities, including events, focused training sessions, sales-driving activities, and effective team deployment.
• Develop the Bespoke business by engaging the team, strengthening product expertise, and implementing targeted actions to increase sales performance and client conversion within the MTM category.
• Build and nurture strategic relationships with key Harrods stakeholders, ensuring collaboration, alignment on business priorities, and effective delivery of commercial and operational initiatives in store.
• Ensure effective onboarding of new hires and their integration into the business; deliver ongoing in-store training aligned with company guidelines, with a focus on brand representation and product knowledge.
• Develop and implement clienteling strategies to foster a client-centric culture, loyalty, and retention through proactive engagement and available tools, including the client book and performance metrics.
• Monitor team performance and behaviours, provide regular feedback and coaching, create individual development plans, and conduct structured monthly follow-ups to support growth and performance improvement.
• Plan and schedule team and staff resources to ensure appropriate floor coverage.
• Oversee stock management to maintain availability and rotation, support sales performance, and minimise inefficiencies.
• Manage store operations, including logistics, couriers, alterations, and store maintenance, ensuring efficiency, cost control, and effective use of time and resources.

Qualifications

• Bachelor’s degree.
• At least 5 years in a managerial position in luxury boutiques.
• Knowledge of the high-end fashion sector and current fashion trends.
• Fluent in English.
• Coaching and development.
• Business acumen.
• Drive.
• Flexibility.
• Networking.
• Customer orientation.

Skills

Experience

At least 5 years in a managerial position in luxury boutiques.

Education

Bachelor’s degree.

Culture

Brioni fosters a refined, craftsmanship-led culture rooted in Italian tailoring excellence, where precision, discretion, and client-centric service define the everyday work environment. As an employer, it values artisanship, collaboration, and continuous development, offering teams the opportunity to contribute to a house renowned for timeless elegance and exceptional quality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.