Brioni Retail Operations Manager

About Brioni

Brioni is an Italian maison renowned for sartorial menswear and couture-level craftsmanship in ready-to-wear, leather goods, shoes and eyewear. The brand operates within the Kering group and benefits from the resources and global footprint of the luxury conglomerate while preserving a focused atelier culture and commitment to heritage tailoring.

Role & Responsibilities

• Drive consistency and continuous improvement of retail operating standards across the store network; maintain and evolve the Store Operations Manual in collaboration with HQ.
• Conduct regular store visits to assess performance, identify operational gaps and implement corrective actions to safeguard business continuity.
• Own the POS ecosystem (XStore, SAP), ensure system reliability and leverage transactional data for actionable operational and commercial insights.
• Manage end-to-end inventory operations including cycle counts, physical inventories, discrepancy resolution and inventory flow between retail, wholesale and bespoke channels.
• Lead onboarding, operational training and rollout of new policies, tools and processes to ensure consistent adoption by store teams.
• Oversee logistics, carrier performance, client shipments, store supplies and packaging distribution; support store openings, renovations and closures.
• Partner with Store Managers as a trusted advisor to improve client experience, after-sales processes (repairs, alterations, shipments) and operational discipline.
• Control operational costs, liaise with Finance, Internal Audit and Loss Prevention, and ensure compliance with regulatory, health & safety and fire-safety requirements.
• Manage vendor relationships to ensure service quality, accountability and cost-effectiveness.

Qualifications

• Minimum 5+ years of experience in retail operations within a luxury or multi-unit retail environment.
• Demonstrable experience with POS systems and retail operational processes, specifically XStore and SAP.
• Proven ability to lead cross-functional initiatives and deliver projects end-to-end.
• Advanced analytical capability with a track record of translating operational and sales data into business decisions.
• Strong organizational skills, attention to detail and the ability to perform in a fast-paced retail environment.
• Excellent interpersonal and communication skills with the ability to influence at all organizational levels.
• Experience managing vendors and driving operational efficiency; familiarity with loss prevention and audit processes.
• Willingness and ability to travel up to 30% to support store network needs and peak retail periods.

Skills

Experience

At least 5 years of progressive retail operations experience in luxury or multi-unit environments, with demonstrable leadership of cross-functional projects, store network oversight and inventory control.

Education

Bachelor's degree in Business, Retail Management, Supply Chain or a related field preferred; equivalent professional experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 80,000 to USD 90,000 per annum.

Culture

Brioni combines artisanal sartorial heritage with the international reach and talent development ethos of the Kering group. The workplace emphasizes craftsmanship, internal mobility and a collaborative environment that encourages professional growth within a luxury atelier context.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.