Breuninger VIP Client Operations and Development Specialist

Role & Responsibilities

• Build and maintain trusted, long-term relationships with key clients, managing the full client relationship lifecycle and understanding and fulfilling their wishes and needs.
• Create memorable experiences for top clients that strengthen their connection with Breuninger.
• Provide individual, expert advice; take responsibility for clients’ sales development and ensure planning targets are achieved.
• Continuously analyse clients’ purchasing habits and lifestyle preferences to develop personalised styling recommendations, while keeping abreast of luxury-segment trends.
• Independently organise one-to-one client appointments to deepen relationships and increase loyalty.
• Work closely with the VIC project team and across departments, including Logistics, Marketing, CRM, Purchasing and stores.
• Regularly attend client-retention, marketing and partner events; support event selection and organisation, and ensure smooth execution.
• Proactively contribute ideas for special VIC experiences, including “Money Can’t Buy” experiences, and support the development of event concepts.
• Contribute to the development of VIC services, share insights from personal client relationships, identify opportunities for improvement and develop ideas with relevant stakeholders for more personalised and exclusive client service.

Qualifications

• Several years of experience serving discerning luxury-segment clients, ideally in fashion retail; existing industry contacts are an advantage.
• Strong service orientation and a professional, confident presence, including in representative settings and before groups.
• Excellent communication skills, empathy and the ability to respond to clients’ individual needs.
• In-depth fashion knowledge and confident understanding of current luxury-segment trends.
• Strong interest in the Breuninger brand and its discerning clientele, with an ability to understand different perspectives, processes and working practices across business areas and collaborate across departments.
• Business-fluent German and English; additional languages are an advantage.
• Confident use of MS Office, including Word, Excel, PowerPoint and Outlook.
• Independent, structured and reliable working style, strong organisational skills and willingness to take on administrative tasks.
• Strong team skills and enjoyment of collaborating with different departments in a dynamic environment.
• Willingness to travel.

Skills

Experience

Several years of experience serving discerning luxury-segment clients, ideally in fashion retail.

Benefits

Voluntary holiday and Christmas bonuses; pension contributions; 30% employee discount, including for a partner, covering dining and hairdressing; additional vacation days from the fifth year; a subsidy for an Urban Sports membership; training and leadership programmes; workation of up to 30 calendar days per year in selected European countries; the option to purchase additional vacation days through salary conversion and a sabbatical option; leasing of a preferred bicycle or e-bike through Company Bike. Benefit availability may vary by role and area of assignment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.