- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
Breuninger is seeking a part-time In-Store Customer Service Associate in Erfurt to advise customers on store services, manage Breuninger Card enquiries and applications, and support Click & Collect, online shop, complaints, tax-free processing and other customer services.
Role & Responsibilities
- Advise customers on all services offered by the store.
- Serve as the first point of contact for questions about the Breuninger Card.
- Record and review Breuninger Card applications and card issuance.
- Handle customer enquiries about Click & Collect and the online shop, including complaints, collection of goods and goods receiving.
- Handle customer enquiries concerning complaint management, tax-free processing, gift card sales and other services.
Qualifications
- Completed vocational training in a service-oriented profession, ideally with initial professional experience.
- Strong communication skills and excellent verbal and written expression.
- Confident using a PC and able to learn new IT systems quickly.
- Enjoys variety at work and working as part of a team.
- High level of commitment and a strong sense of responsibility.
- Flexible availability within the store's opening hours.
- Enjoys customer contact and demonstrates a pronounced service orientation.
Skills
Experience
Initial professional experience is preferred.
Education
Completed vocational training in a service-oriented profession.
Workplace
This position is based in Erfurt, Thuringia, Germany.
Explore jobs in Thuringia or in Germany.
Benefits
Voluntary holiday and Christmas bonuses; pension contributions; 30% employee discount, also available to a partner and including gastronomy and hairdressing; additional annual leave from the fifth year; subsidy for an Urban Sports membership; training and leadership programmes; workation of up to 30 calendar days per year in selected European countries; additional annual leave through salary conversion and a sabbatical option; Company Bike leasing for a bicycle or e-bike.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Breuninger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Representative», «Customer Care Associate», «Client Services Associate», «Customer Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.