- Employment
- Part-Time
- Seniority
- Supervisor
- Posted
- Nov 2, 2026
Starting spring 2027, the Deputy Head of In-Store Customer Service supports the department lead in organizing and developing the team, maintaining smooth operations, optimizing processes and resolving complex customer concerns. The role also supports a broad range of customer services and represents Breuninger at customer events. Part-time, at least 32 hours per week across four days.
Role & Responsibilities
- Support the Head of Department in managing, organizing and developing the in-store customer service department.
- Ensure optimal floor staffing and smooth operations, contributing to a high level of customer satisfaction.
- Support the team with customer enquiries concerning the Breuninger Card, Beyond benefits programme, complaints management, tax-free processing, gift card sales, multichannel services and other customer-oriented services.
- Monitor compliance with established processes, and work with the Head of Department to analyze and optimize them for greater efficiency and error prevention.
- Monitor and analyze customer feedback, identify improvement opportunities, and manage escalations involving complex customer concerns.
- Provide customer service and represent Breuninger at customer events.
Qualifications
- Completed commercial vocational training in a service-oriented occupation or a degree in business administration, plus several years of professional experience, ideally in retail or hospitality.
- Positive presence in face-to-face customer interactions, strong customer orientation, communication skills and assertiveness.
- Excellent manners and outstanding verbal and written communication.
- Structured, results-oriented and independent working style, supported by analytical thinking and problem-solving skills.
- Above-average commitment, a strong sense of responsibility, pronounced service orientation and a strong affinity for fashion and lifestyle.
Skills
Experience
Several years of professional experience, ideally in retail or hospitality.
Education
Completed commercial vocational training in a service-oriented occupation or a degree in business administration.
Workplace
The role is situated in Munich, Bavaria, Germany.
Explore jobs in Bavaria or in Germany.
Benefits
Voluntary vacation and Christmas bonuses; pension contributions; 30% employee discount, also available to a partner and including dining and hairdressing; additional vacation days from the fifth year; subsidy for an Urban Sports membership; training and leadership programmes; workation of up to 30 calendar days per year in selected European countries; additional vacation days through salary conversion, with a sabbatical option; Company Bike leasing for a bicycle or e-bike.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Breuninger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Customer Service Department Manager», «Deputy Customer Service Manager», «Customer Service Team Supervisor», «Assistant Head of Customer Care», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.