- Location
- Stuttgart Baden-Württemberg Germany
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- IT & Technology Systems
- Posted
- Nov 9, 2026
About Breuninger
Founded in Stuttgart in 1881 by Eduard Breuninger, Breuninger is a leading European department store and omnichannel retailer specialising in premium and luxury fashion, beauty and lifestyle. Its identity combines a long-standing commitment to personal service with a curated selection of international designers and contemporary brands. As an employer, Breuninger offers a broad professional landscape spanning retail sales, buying, visual merchandising, logistics, technology and corporate functions. Its blend of physical stores and digital commerce creates opportunities for professionals who value customer experience, commercial insight and collaboration, while contributing to the continued evolution of a distinctive name in European retail.
Breuninger is hiring a Customer Service Product Owner in Stuttgart, with full remote work possible, on a full-time basis. The role owns the configuration and development of Zendesk and Babelforce, advances AI-enabled service tools, and leads product projects from market analysis through launch.
Role & Responsibilities
- Administer and develop the low-code products Zendesk and Babelforce, configuring processes end to end.
- Promote new product features internally and encourage users to adopt and enjoy the solutions.
- Gather and prioritize operational requirements, coordinating IT interfaces and external partners as needed.
- Help select and implement AI components, using prompting to optimize systems for efficiency.
- Lead projects or subprojects from market analysis through go-live.
- Translate strategic direction and operational challenges into technology solutions, and champion the products as part of Customer Service’s digital transformation.
Qualifications
- Several years of experience as a Product Owner, Business Owner, or in a comparable role, with agile and innovative work in a fast-changing e-commerce environment.
- A degree in business administration or business information systems is advantageous.
- Substantial experience configuring and administering customer service ticketing or telephony systems, such as Zendesk and Babelforce.
- Experience independently managing product development or comparable projects, and coordinating external partners and stakeholders.
- A strong affinity for low-code/no-code tools, AI solutions, and modern prompting.
- A customer-focused mindset and responsibility for ensuring the product works smoothly and delights internal and external customers at every touchpoint.
Skills
Experience
Several years of experience as a Product Owner, Business Owner, or in a comparable role; substantial experience configuring and administering customer service ticketing or telephony systems.
Education
A degree in business administration or business information systems is advantageous.
Workplace
This position is based in Stuttgart, Baden-Württemberg, Germany.
Explore jobs in Baden-Württemberg or in Germany.
Benefits
Voluntary vacation and Christmas bonuses; pension contributions; 30% employee discount, including for a partner and covering gastronomy and hairdressing; additional vacation days from the fifth year; subsidy for an Urban Sports membership; training and leadership programmes; workation for up to 30 calendar days per year in selected European countries; additional vacation days through salary conversion and a sabbatical option; and the option to lease a bicycle or e-bike through Company Bike. Availability of individual benefits may vary by role and area of assignment.
Culture
Breuninger’s workplace culture is shaped by its German heritage in premium fashion and lifestyle retail, with an emphasis on attentive service, product expertise and meticulous presentation. Its combination of department-store hospitality and digital commerce creates an environment where collaboration, commercial awareness and an understanding of discerning customers are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.