- Location
- Stuttgart Baden-Württemberg Germany
- Employment
- Full-Time
- Seniority
- Senior
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Nov 2, 2026
Breuninger is seeking a Customer Service Product Owner for its Customer Service Services team in Stuttgart, with full remote work possible, on a full-time basis. The role covers end-to-end administration and development of Zendesk and Babelforce, AI implementation, stakeholder management, and project leadership from market analysis to go-live.
Role & Responsibilities
- Administer and further develop low-code products, including Zendesk and Babelforce, configuring processes end to end.
- Promote new product features internally, encourage users to adopt the solutions, and foster strong acceptance and engagement.
- Gather and prioritize requirements from Operations, coordinating IT interfaces and external partners as needed.
- Help select and implement AI components, using prompting to optimize systems for efficiency.
- Lead projects and subprojects from market analysis through go-live, delivering effective products for customer service.
- Translate strategic direction and operational challenges into technological solutions, while championing the products and supporting the digital transformation of Customer Service.
Qualifications
- Several years of experience as a Product Owner, Business Owner, or in a comparable role, with agile and innovative working practices in a fast-changing e-commerce environment.
- A degree in business administration or business information systems is an advantage.
- Strong experience configuring and administering customer service ticketing or telephony systems, such as Zendesk and Babelforce.
- Experience independently managing product development or comparable projects, and coordinating external partners and stakeholders.
- A strong interest in low-code/no-code tools, AI solutions, and modern prompting.
- A customer-focused mindset, with responsibility for ensuring the product works reliably and delights internal and external customers at every touchpoint.
Skills
Experience
Several years as a Product Owner, Business Owner, or in a comparable role; experience in a fast-changing e-commerce environment.
Education
A degree in business administration or business information systems is an advantage.
Workplace
This position is based in Stuttgart, Baden-Württemberg, Germany.
Explore jobs in Baden-Württemberg or in Germany.
Benefits
Voluntary vacation and Christmas bonuses; pension contributions; 30% employee discount, also available to partners and including dining and hairdressing; additional vacation days from the fifth year; subsidy for an Urban Sports membership; training and leadership programmes; workation of up to 30 calendar days per year in selected European countries; the option to secure additional vacation days through salary conversion and a sabbatical option; Company Bike leasing for bicycles and e-bikes.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Breuninger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Product Manager», «Customer Support Platform Product Owner», «Customer Experience Technology Product Owner», «Customer Service Systems Product Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.