- Location
- Karlsruhe Baden-Württemberg Germany
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 2, 2026
Breuninger is hiring a Customer Service Associate in Karlsruhe to advise customers on store services, manage Breuninger Card applications and enquiries, and support Click & Collect, online shop, complaints, tax-free processing and gift card sales. The role is initially fixed-term and available full-time (40 hours per week) or part-time (20 hours per week).
Role & Responsibilities
- Advise customers on all services offered by the store.
- Serve as the first point of contact for questions about the Breuninger Card.
- Record and review Breuninger Card applications and card issuance.
- Handle customer enquiries about Click & Collect and the online shop, including complaints, collection of goods and receipt of goods.
- Respond to customer enquiries concerning complaint management, tax-free processing, gift card sales and other services.
Qualifications
- Completed vocational training in a service-oriented occupation, ideally with initial professional experience.
- Strong communication skills and excellent spoken and written expression.
- Confidence using a PC and the ability to learn new IT systems quickly.
- Enjoys variety at work and working as part of a team.
- High commitment and a strong sense of responsibility.
- Availability flexible within the store's opening hours.
- Enjoys customer contact and has a strong service orientation.
Skills
Experience
Ideally, initial professional experience.
Education
Completed vocational training in a service-oriented occupation.
Workplace
This position is based in Karlsruhe, Baden-Württemberg, Germany.
Explore jobs in Baden-Württemberg or in Germany.
Benefits
Voluntary holiday and Christmas bonuses; contributions to retirement provision; 30% employee discount, also available to a partner, including in food-service outlets and hair salons; additional annual leave from the fifth year; subsidy for an Urban Sports membership; training and leadership programmes; workation of up to 30 calendar days per year in selected European countries; additional annual leave available through salary conversion, with a sabbatical option; and leasing of a bicycle or e-bike through Company Bike.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Breuninger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Representative», «Client Services Associate», «Customer Support Associate», «Customer Care Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.