- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 2, 2026
The Customer Service Associate supports Click & Collect and merchandise handover, advises customers, assists with sales conversations and campaigns, and handles enquiries including complaints, tax-free processing, gift cards and Breuninger Card services. The role is available full-time or part-time.
Role & Responsibilities
- Serve as the point of contact for customers regarding Click & Collect, and manage merchandise collection and receipt.
- Provide attentive, engaged customer advice, serve multiple customers, and confidently guide sales conversations through to completion.
- Use knowledge of the brand portfolio to support customers with other in-store services.
- Proactively approach customers and support the execution of sales campaigns.
- Handle customer enquiries and services, including complaints management, tax-free processing, gift card sales, the Breuninger Card, and other services.
Qualifications
- Completed vocational training.
- Initial retail experience is preferred.
- Enjoys assisting customers and finding suitable answers to their questions.
- Confident using a PC and flexible to work during store opening hours.
- Strong communication skills, a positive presence, and a confident, open manner.
Skills
Experience
Initial retail experience preferred.
Education
Completed vocational training.
Workplace
The role is situated in Freiburg im Breisgau, Baden-Württemberg, Germany.
Explore jobs in Baden-Württemberg or in Germany.
Benefits
Attractive compensation package with occupational pension provision and voluntary social benefits, including holiday and Christmas pay; 30% employee discount on products and services, including restaurants and hairdressers; personal and professional development opportunities, including a leadership development programme; the option to convert salary into additional paid leave; family-friendly working hours; Corporate Benefits discounts from up to 21,000 companies; and the option to lease a Company Bike through salary conversion.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Breuninger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Representative», «Client Services Associate», «Customer Care Associate», «Client Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.