Brenners Park-Hotel & Spa Reservations Agent

About Brenners Park-Hotel & Spa

Founded in 1872, Brenners Park-Hotel & Spa is a landmark of European grand hospitality in Baden-Baden, Germany, overlooking the historic Lichtentaler Allee. Part of Oetker Hotels, the hotel combines residential elegance, distinguished culinary traditions and an acclaimed approach to wellbeing through Villa Stéphanie. As an employer, it offers a setting where meticulous craftsmanship, discretion and genuine personal attention define the guest experience. Its diverse professions span rooms, gastronomy, wellness and hotel operations, bringing together specialists united by exacting service standards. For hospitality professionals, Brenners represents an opportunity to contribute to a living heritage while practising the thoughtful, individualised service that distinguishes exceptional luxury hotels.

Role & Responsibilities

• Provide warm, knowledgeable service to discerning international guests.
• Handle reservation enquiries professionally by telephone, email and online.
• Advise guests on room categories, packages and planning their stay.
• Work closely with Front Office, Revenue and Sales.
• Maintain and administer reservations in the PMS/CRM system.
• Ensure a smooth, service-oriented booking process.
• Support the optimisation of standards and workflows.

Qualifications

• Initial experience in Reservations or Front Office, or vocational training in upscale hospitality.
• Strong service orientation and a natural understanding of guest needs.
• Very good German and English; additional languages are an advantage.
• Confident use of standard reservation and hotel software.
• Structured, precise working style and a strong commitment to quality.
• Enjoyment of teamwork and working in an international environment.
• Willingness to take turns covering weekend duty in Reservations.

Skills

Experience

Initial experience in Reservations or Front Office.

Education

Vocational training in upscale hospitality.

Benefits

Participation in the applicable performance-related bonus programme; holiday and Christmas pay; discounts with selected partners through Corporate Benefits; employee discount at Fritz & Felix Restaurant & Bar; one complimentary meal in the team bistro during working hours; discounted haircuts at Salon Jardin Roman Kilgus; attractive accommodation rates for the employee and Friends & Family at Brenners Park-Hotel & Spa, Selektion Deutscher Luxushotels (SDL) and Fair Job Hotels e.V.; career opportunities within Oetker Hotels and SDL; individually tailored support for continuing education, including a training budget; staff accommodation or assistance with finding housing; contributions to occupational pension provision or support with childcare; discounted parking and the option of JobRad leasing; complimentary training at a premium fitness studio; free admission to Museum Frieder Burda; wellbeing offers, including complimentary and discounted treatments at Villa Stéphanie spa; preventive health check-ups and health offers; provision and cleaning of work clothes in operational roles; regular team events such as summer and Christmas celebrations; flexible working hours within operational requirements.

Culture

Brenners Park-Hotel & Spa’s workplace culture is shaped by its grand-hotel heritage in Baden-Baden, combining meticulous service, discretion and a highly personalised approach to hospitality. Its hotel and spa environment places a premium on collaboration across specialist teams, with attention to detail and guest wellbeing at the heart of everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.