- Location
- Baden-Baden Baden-Württemberg Germany
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- €2,907–3,127/month
- Posted
- Nov 11, 2026
About Brenners Park-Hotel & Spa
Founded in 1872, Brenners Park-Hotel & Spa is a landmark of European grand hospitality in Baden-Baden, Germany, overlooking the historic Lichtentaler Allee. Part of Oetker Hotels, the hotel combines residential elegance, distinguished culinary traditions and an acclaimed approach to wellbeing through Villa Stéphanie. As an employer, it offers a setting where meticulous craftsmanship, discretion and genuine personal attention define the guest experience. Its diverse professions span rooms, gastronomy, wellness and hotel operations, bringing together specialists united by exacting service standards. For hospitality professionals, Brenners represents an opportunity to contribute to a living heritage while practising the thoughtful, individualised service that distinguishes exceptional luxury hotels.
The Front Office Agent at Brenners Park-Hotel & Spa welcomes international guests, manages check-in and check-out, reservations, inquiries, guest correspondence, cash operations, and guest records, and coordinates with Guest Relations, Concierge, and other departments. The role requires completed hospitality training and initial Front Office experience, ideally in luxury; it is a permanent position with monthly pay of €2,907–€3,127, with higher remuneration possible under the applicable pay scale and based on individual factors such as experience and scope of responsibility.
Role & Responsibilities
- Welcome and farewell international guests warmly.
- Conduct check-in and check-out to the highest service standards.
- Serve as a knowledgeable point of contact for guest requests and concerns.
- Handle reservations, inquiries, and guest correspondence.
- Work closely with Guest Relations, Concierge, and other departments.
- Maintain Front Office quality and service standards.
- Manage cash operations and maintain guest records carefully.
Qualifications
- Completed vocational training in hospitality.
- Initial Front Office experience, ideally in the luxury segment.
- Strong hospitality mindset and enjoyment of guest interaction.
- Friendly, confident, and professional manner.
- Good German and English skills; additional languages are an advantage.
- Structured and reliable working style.
Experience
Initial Front Office experience, ideally in the luxury segment.
Education
Completed vocational training in hospitality.
Workplace
The role is situated in Baden-Baden, Baden-Württemberg, Germany.
Explore jobs in Baden-Württemberg or in Germany.
Compensation
The base compensation for this position ranges from EUR 2,907 to EUR 3,127 per month.
Benefits
Eligibility for the current performance-based bonus programme; holiday and Christmas pay; permanent employment contract; discounts with selected partners through Corporate Benefits; employee discount at Fritz & Felix Restaurant & Bar; one complimentary meal in the team bistro during working hours; discounted haircuts at Salon Jardin Roman Kilgus; preferential accommodation rates for employees, friends, and family at Brenners Park-Hotel & Spa, Selektion Deutscher Luxushotels (SDL), and Fair Job Hotels e.V.; career opportunities within Oetker Hotels and SDL; individual support for professional development, including a training budget; staff accommodation or support with the housing search; contributions to occupational pension provision or support with childcare; discounted parking and the option to lease a JobRad; complimentary training at a premium fitness studio; free admission to Museum Frieder Burda; wellbeing offers, including complimentary and discounted treatments at Spa Villa Stéphanie; preventive medical examinations and health offers; provision and cleaning of operational uniforms; regular team events, such as a summer party and Christmas celebration; flexible working-time arrangements within operational possibilities.
Culture
Brenners Park-Hotel & Spa’s workplace culture is shaped by its grand-hotel heritage in Baden-Baden, combining meticulous service, discretion and a highly personalised approach to hospitality. Its hotel and spa environment places a premium on collaboration across specialist teams, with attention to detail and guest wellbeing at the heart of everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.