- Location
- Lijnden North Holland Netherlands
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Nov 12, 2026
About Breitling
Founded in 1884 by Léon Breitling, Breitling is a Swiss watchmaker renowned for its precision chronographs and enduring ties to aviation. Headquartered in Grenchen, the brand combines a distinctive technical heritage with a contemporary approach to luxury, design and responsible business. As an employer, Breitling offers a professional environment spanning watchmaking, engineering, product development, marketing and international retail. Its global presence connects specialist expertise with diverse markets, while its identity remains rooted in Swiss craftsmanship and innovation. For professionals drawn to both mechanical excellence and brand transformation, Breitling represents an opportunity to contribute to the continuing evolution of an established watchmaking house.
Breitling is seeking an eBoutique Client Relations Ambassador to support online purchases and build lasting customer relationships from Lijnden, in the Amsterdam area. The role handles calls, live chats, and email inquiries, coordinates with internal teams to resolve issues on first contact, and works toward individual and team targets.
Role & Responsibilities
- Assist clients throughout the online purchasing journey.
- Handle inbound calls and live chats, and respond to customer inquiries by email.
- Identify customer needs, clarify information, and liaise between clients and internal teams to achieve first-call resolution.
- Continuously develop product knowledge and act as an expert on Breitling and its products, including the attributes of each timepiece.
- Work toward personal and team qualitative and quantitative targets.
- Build lasting customer relationships and engage clients by going the extra mile.
Qualifications
- Native-level French and fluency in English.
- Knowledge of an additional language, especially German, Italian, or Spanish, is a strong advantage.
- Passion for luxury environments.
- At least initial experience in contact, customer service, retail, or hospitality, or an equivalent combination of education providing comparable knowledge and abilities.
- Maturity, poise, sound business judgment, and change-management ability when working with luxury and exceptionally demanding clients.
- Ability to learn quickly, absorb extensive information about the brand’s history and products, and learn and use multiple applications and systems.
- Excellent verbal and written communication skills and active listening.
- Strong customer focus and adaptability to different personality types.
- Reliability, flexibility, and loyalty as a team player.
Skills
Experience
At least initial experience in a contact, customer service, retail, or hospitality environment.
Education
An equivalent combination of education may provide comparable knowledge and abilities.
Workplace
This position is based in Lijnden, North Holland, Netherlands, within easy reach of Amsterdam.
Explore jobs in the Netherlands.
Culture
Breitling’s workplace culture draws on its Swiss watchmaking heritage and close ties to aviation, placing precision, technical expertise and a pioneering spirit at the heart of its professional environment. The brand brings together craftsmanship and contemporary design, offering a distinctive setting for professionals who value both tradition and innovation in luxury watchmaking.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.