Breitling E-Boutique Client Advisor
- Location
- Amsterdam North Holland Netherlands
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fine Watches & Horology
- Posted
- Sep 30, 2026
Breitling e-Boutique Client Advisor role in Amsterdam with German and English required. Join a luxury watch brand's multilingual customer service team.
Role & Responsibilities
- Assist clients throughout their online purchasing journey via inbound calls, live chat, and email inquiry responses
- Identify and clarify customer needs, liaising with internal teams to achieve first-contact resolution
- Develop and maintain comprehensive product knowledge, positioning the brand as a trusted expert on each timepiece's attributes and heritage
- Build sustainable, long-term client relationships by consistently exceeding expectations and delivering exceptional service
- Meet individual and team qualitative and quantitative performance targets
- Serve as a Client Relations Ambassador, creating memorable experiences that reinforce brand loyalty and engagement
Qualifications
- Fluent German and English language skills; proficiency in Spanish, French, or Italian is a strong asset
- Demonstrated passion for luxury environments and brand representation
- High level of maturity, poise, and sound business judgment
- Excellent verbal and written communication skills with active listening capabilities
- Strong customer focus and adaptability to diverse client personalities
- Reliable, flexible, and collaborative team player mentality
Skills
Experience
First professional experience in luxury retail sales, after-sales service, or customer service within a contact center, retail, or hospitality environment; equivalent education combined with comparable demonstrated knowledge and abilities is acceptable.
Education
No specific formal education requirement stated; first relevant professional experience or equivalent education with comparable knowledge is acceptable.
Workplace
This position is based in Amsterdam, North Holland, Netherlands.
Benefits
Work-from-home flexibility (subject to role requirements); watch-to-wear and watch-to-buy employee programs; referral program; professional development opportunities; 18 weeks maternity leave; culture of continuous feedback and learning.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Breitling, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E-Boutique Client Relations Ambassador», «Online Luxury Client Advisor», «Digital Boutique Consultant», «Remote Client Services Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.