Breitling Client Ambassador, E-Commerce
- Location
- USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fine Watches & Horology
- Posted
- Sep 30, 2026
Breitling Client Ambassador role: Drive e-commerce excellence for luxury timepieces across multiple brands with white-glove service for VIP collectors.
Role & Responsibilities
- Deliver personalized white-glove service experiences for Universal Genève collectors, VIP clients, and American Express Centurion members, ensuring every interaction reflects exclusivity and heritage
- Build and nurture trusted relationships with high-net-worth clients through proactive outreach, follow-up communications, and personalized product recommendations
- Coordinate seamlessly with boutiques, logistics, and internal teams to deliver exceptional end-to-end client experiences for high-value purchases and limited editions
- Develop long-term client relationships through sophisticated clienteling strategies and tailored consultative selling for limited-production and collector-grade timepieces
- Identify and act on opportunities to elevate the customer journey by anticipating client needs and consistently exceeding service expectations
- Serve as a brand expert on the history, heritage, craftsmanship, and product collections of Breitling, Gallet, and Universal Genève
- Continuously expand knowledge of watchmaking, limited editions, collector pieces, and brand storytelling to enhance client consultations
- Represent the brands with professionalism, discretion, and authenticity during every client touchpoint
Qualifications
- 3+ years of luxury retail, concierge, hospitality, client advisory, or premium customer experience roles
- Demonstrated ability to build long-term client relationships through exceptional clienteling and personalized service delivery
- Strong understanding of luxury etiquette, client confidentiality, and relationship management protocols
- Proficiency with CRM platforms such as Salesforce for managing client relationships and personalized outreach campaigns
- Experience serving high-net-worth individuals, VIP clientele, or luxury collectors strongly preferred
- Passion for fine watchmaking, craftsmanship, heritage horology, and luxury brand storytelling
Skills
Experience
3+ years of luxury retail, concierge, hospitality, or client advisory experience preferred. Background serving high-net-worth individuals, VIP clients, or collectors strongly preferred. Experience utilizing CRM platforms such as Salesforce to manage client relationships and execute personalized outreach campaigns.
Education
Not specified; secondary or tertiary education in luxury retail, hospitality management, or business preferred but not mandatory.
Workplace
This is a USA-based position.
Benefits
Medical, Dental, and Vision benefits; FSA & HSA; Group life insurance and disability benefits; Paid parental leave and adoption support; Wellness and Vision reimbursement; Retirement Savings Plan (401k) with company match; Paid Time Off; Education Assistance; Employee Assistance Program; Commuter benefits; Employee Discount
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Breitling, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Client Advisor», «E-Commerce Account Manager», «Virtual Concierge», «Remote Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.