Breitling Boutique Manager

Role & Responsibilities

• Develop and execute boutique business plan including marketing and promotional strategies to drive customer traffic and market growth, subject to review and approval by Retail Director and Regional Manager
• Lead sales team with active floor presence, demonstrating strong leadership by example and fostering a positive, professional environment built on trust and integrity
• Coach and motivate sales associates to meet assigned sales and productivity goals; provide recognition for top performers and empower associates to make customer-service-focused decisions
• Manage clienteling function proactively to maximize customer relationships and repeat business
• Recruit candidates meeting company standards for all boutique levels; ensure timely completion of onboarding for new employees
• Conduct team development through monthly touch-base meetings, training initiatives, and storewide meetings; identify individual and team training needs and monitor results in partnership with Training Manager
• Conduct annual employee reviews, provide quality feedback, and facilitate succession planning by training and developing employees toward advancement
• Enforce company policies and procedures regarding disciplinary action; supervise team adherence to security and operational standards
• Maintain inventory accuracy and minimize shrink within company standards; ensure effective utilization of POS system and inventory management functions
• Provide qualitative and quantitative business reports as required; determine staffing needs and create schedules to optimize store coverage and sales
• Maintain highest standards of store housekeeping, visual merchandising, and organization both on and off the sales floor; collaborate with corporate visual team on window displays and installations
• Monitor local market conditions, competitive activities, and luxury market trends; stay current with company news and product knowledge to ensure team proficiency
• Communicate corporate initiatives and directives to team through daily and weekly meetings; maintain ongoing communication with corporate, mall office, after-sales service, and other stores

Qualifications

• Minimum 4–7 years of experience in luxury retail with 1–2 years of related management experience required
• Previous experience in high-end watch sales strongly preferred
• Demonstrated ability to manage P&L, budgets, goals, and staffing schedules
• Strong organizational, communication, and follow-up skills
• Excellent written and verbal communication abilities
• Strong analytical and critical thinking skills
• Exceptional attention to detail with ability to manage multiple simultaneous priorities
• Proven track record of results-oriented, self-motivated performance
• Proficiency with POS systems and standard computer applications
• Ability to understand business acumen, market dynamics, and strategic alignment

Skills

Experience

Minimum 4–7 years of experience in luxury retail environment with 1–2 years of related management experience required. Previous high-end watch sales experience is strongly preferred. Candidate should demonstrate a track record of sales achievement, team leadership, and operational management in a premium or luxury retail setting.

Education

High school diploma or equivalent required. Bachelor's degree in Business Administration, Retail Management, or related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 100,000 to USD 120,000 per annum.

Benefits

Medical, Dental, and Vision benefits; FSA & HSA; Group life insurance and disability benefits; Paid parental leave and adoption support; Gym and Vision reimbursements; Retirement Savings Plan (401k) with company match; Paid Time Off; Education Assistance; Employee Assistance Program; Commuter benefits; Employee Discount; Commission and bonus eligibility

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.