Breitling Assistant Boutique Manager

About Breitling

Founded in 1884 by Léon Breitling, Breitling is a Swiss watchmaker renowned for its precision chronographs and enduring ties to aviation. Headquartered in Grenchen, the brand combines a distinctive technical heritage with a contemporary approach to luxury, design and responsible business. As an employer, Breitling offers a professional environment spanning watchmaking, engineering, product development, marketing and international retail. Its global presence connects specialist expertise with diverse markets, while its identity remains rooted in Swiss craftsmanship and innovation. For professionals drawn to both mechanical excellence and brand transformation, Breitling represents an opportunity to contribute to the continuing evolution of an established watchmaking house.

Role & Responsibilities

• Share responsibility with the Boutique Manager for business development and assist with overall management of the boutique, staff, merchandise and customer experience.
• Support the sales team on the floor, model exemplary client interactions and deliver a luxury service experience that meets or exceeds store goals.
• Partner with the Boutique Manager to monitor performance goals and make adjustments to meet or exceed them.
• Resolve client situations according to company standards and escalate issues to the Boutique Manager when needed.
• Initiate and leverage sales opportunities with existing and prospective customers, while developing and maintaining client relationships.
• Support sales associates in Breitling “Sales Techniques and Service” and clienteling skill development.
• Build product knowledge and knowledge of company history, information and news, and communicate these to customers and the team.
• Stay informed about industry trends and technology, including competitors.
• Maintain a professional appearance and conduct, and comply with Breitling dress-code standards.
• Support company initiatives relating to product launches, customer service and selling.
• Assume full responsibility for the boutique in the Boutique Manager’s absence.
• Lead by example and foster a positive, professional team environment that promotes trust, integrity and high performance standards.
• Encourage diversity, mutual respect and teamwork in the workplace.
• Conduct coaching sessions with the sales team to review performance and provide timely feedback in partnership with the Boutique Manager.
• Support the development of the sales team to ensure company standards are met.
• Help the Boutique Manager resolve employee issues professionally and in accordance with company guidelines.
• Maintain a thorough understanding of company policies, procedures and processes, and ensure the team follows company and security policies and procedures.
• Maintain inventory accuracy and shrink within company standards through regular follow-ups with the Boutique Manager or Corporate and by implementing initiatives as needed.
• Support the Boutique Manager in daily store operations.
• Manage timekeeping and payroll, subject to final approval by the Boutique Manager.
• Assist the Boutique Manager with preparing and executing special events and community initiatives that promote sales development and comply with company guidelines.
• Help oversee repairs to support client follow-up and timely issue resolution.
• Undertake other special projects and responsibilities as assigned.
• Help maintain visual standards under the direction of Corporate and management.
• Maintain open, professional and ongoing communication with store management, peers and Corporate.
• Act as a positive role model and represent the brand appropriately at all times.
• Adapt to changing brand and company needs.
• Partner with the Boutique Manager, when requested, to onboard new hires and train them on company processes, policies, procedures, philosophy, heritage and products.
• Ensure fair and effective sales-team scheduling to support business needs and maximize productivity.

Qualifications

• At least 3 years of luxury retail experience.
• Previous experience in high-end watch sales preferred.
• Strong organization, communication and follow-up skills.
• Excellent verbal and written communication skills.
• Strong analytical skills.
• Strong attention to detail and ability to handle multiple demands simultaneously.
• Results-oriented and self-motivated, with the ability to achieve management-defined goals.
• Highly flexible and able to work as part of a team in a demanding environment.
• Ability to understand sales, budgets, goals and scheduling.
• Computer proficiency.
• Able to sit; use hands to hold, handle or feel; reach with hands and arms; and talk and hear. Occasionally able to stand, walk, climb or balance, and stoop, kneel or crouch; lift and/or move up to 20 pounds; and meet close-, distance-, color-, peripheral- and depth-vision requirements and adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Experience

At least 3 years in luxury retail; previous high-end watch sales experience preferred.

Compensation

The base compensation for this position ranges from USD 70,000 to USD 80,000 per annum.

Benefits

Medical, dental and vision benefits; FSA and HSA; group life insurance and disability benefits; paid parental leave and adoption support; gym and vision reimbursements; 401(k) retirement savings plan with company match; paid time off; education assistance; Employee Assistance Program; commuter benefits; employee discount; commission and bonus.

Culture

Breitling’s workplace culture draws on its Swiss watchmaking heritage and close ties to aviation, placing precision, technical expertise and a pioneering spirit at the heart of its professional environment. The brand brings together craftsmanship and contemporary design, offering a distinctive setting for professionals who value both tradition and innovation in luxury watchmaking.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.