Boucheron Store Manager

About Boucheron

Founded in Paris in 1858 by Frédéric Boucheron, Boucheron is one of the great historic Maisons of Place Vendôme, renowned for its audacious high jewelry, exceptional craftsmanship, and free-spirited creativity. As an employer, the Maison offers a refined and dynamic environment where heritage and innovation meet, inviting talents to contribute to a culture of excellence, precision, and artistic daring. Within the Kering group, Boucheron supports professional development, collaboration, and international perspectives while preserving the intimacy and distinctive identity of a pioneering jeweler. Its teams help shape creations and client experiences that embody elegance, emotion, and contemporary luxury.

Role & Responsibilities

• Collaborate with leadership to develop and implement PCRM strategies for recruiting and retaining new clients
• Build and cultivate a robust network of influential individuals and clients in local and international markets to establish a qualified client base
• Propose tailored Boucheron-specific activations and experiences for relevant client groups and communities
• Partner with Retail and Marketing & Communication teams to create market-relevant activities, including trunk shows, pop-up stores, dinners, and individual presentations
• Host and co-host dinners, receptions, and cultural engagements as ambassador of the House with celebrities, VICs, influencers, and press
• Drive the achievement of store sales and KPI targets established by leadership
• Develop and implement plans with Retail teams to maximize sales and meet or exceed goals and objectives
• Function as a role model to staff, demonstrating professional demeanor and promoting a client-centric attitude
• Motivate the team and contribute personally to building client relationships throughout recruitment, outreach, and engagement activities
• Provide a welcoming environment through greeting and acknowledging every client, maintaining outstanding standards and solid product knowledge
• Establish personal sales goals for staff and monitor sales performance
• Maintain store standards in accordance with corporate policy
• Ensure healthy stock levels and product mix to reflect sales and customer demand
• Generate ongoing market intelligence and collaborate with local Merchandising to ensure appropriate merchandise levels and presentations
• Report any suspected theft by clients or employees to appropriate parties immediately
• Serve as the primary point of contact for both corporate and store employees
• Ensure compliance with all policies and procedures through regular management and staff meetings, store walk-throughs, and audits
• Continually evaluate performance issues and actively recruit sales candidates
• Train and develop sales associates in all aspects of the business; direct and monitor training for all store personnel
• Partner with Human Resources in annual performance reviews and payroll administration
• Maintain a pipeline of qualified talent through networking

Qualifications

• Bachelor's Degree
• 5–8 years of retail supervisory experience in the luxury sector
• Excellent oral and written communication skills
• Entrepreneurial mindset with ability to develop own business and client portfolio autonomously
• Highly skilled at creating valuable relationships and developing new connections
• Team-oriented worker with excellent interpersonal skills and coaching ability
• Ability to work a varied schedule, including weekends and holidays
• Ability to travel to execute locally relevant client activations and develop client networks
• Customer relations and customer service professional expertise

Skills

Experience

5–8 years of retail supervisory experience in the luxury sector, with demonstrated expertise in business development, sales leadership, and client relationship management.

Education

Bachelor's Degree

Workplace

Culture

Boucheron fosters a workplace culture rooted in creative audacity, exceptional craftsmanship, and the pioneering spirit that has defined the Maison since 1858. Employees are encouraged to combine heritage with innovation in a collaborative, refined environment where individuality, excellence, and a deep passion for high jewelry are valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.