Boucheron Store Director

About Boucheron

Founded in Paris in 1858 by Frédéric Boucheron, Boucheron is one of the great historic Maisons of Place Vendôme, renowned for its audacious high jewelry, exceptional craftsmanship, and free-spirited creativity. As an employer, the Maison offers a refined and dynamic environment where heritage and innovation meet, inviting talents to contribute to a culture of excellence, precision, and artistic daring. Within the Kering group, Boucheron supports professional development, collaboration, and international perspectives while preserving the intimacy and distinctive identity of a pioneering jeweler. Its teams help shape creations and client experiences that embody elegance, emotion, and contemporary luxury.

Role & Responsibilities

• Collaborate with leadership to develop and implement PCRM strategies for recruiting and retaining new clients.
• Build a network of influential individuals and clients in local and international markets to cultivate a qualified client base.
• Propose Boucheron-specific activations and experiences for relevant client groups and communities identified on a qualified list.
• Partner with Retail and Marketing & Communication teams to create market-relevant activities, including trunk shows, pop-up stores, dinners and individual presentations.
• Host and co-host dinners, receptions and cultural engagements as a House ambassador with celebrities, VICs, influencers and press; the CEO or Creative Director remains the official press spokesperson.
• Drive store sales and KPI targets established by leadership.
• Work with Retail teams to develop and implement plans that maximize sales and meet or exceed goals and objectives.
• Model a professional demeanor and promote a client-centric attitude for staff.
• Motivate the team and personally build client relationships throughout the client journey, from recruitment through outreach activities.
• Provide a welcoming environment by greeting and acknowledging every client, maintaining outstanding standards, strong product knowledge and other customer-service components.
• Establish personal sales goals for staff and monitor sales performance.
• With support from the Assistant Boutique Manager/Director, maintain store standards in accordance with corporate policy.
• Ensure healthy stock levels and a product mix that reflects sales and customer demand.
• Generate ongoing market intelligence.
• Work with local Merchandising to ensure appropriate merchandise stock levels, adjacencies and presentations, including signage and assortment across all departments.
• Immediately report client or employee theft or suspected theft to the appropriate parties.
• Manage costs prudently.
• Serve as the primary point of contact for corporate and store employees.
• Ensure compliance with policies and procedures through regular store management and staff meetings, walkthroughs and audits.
• Continually evaluate and respond to performance issues, and actively recruit sales candidates.
• Train and develop sales associates across all aspects of the business; direct and monitor training and development for all store personnel.
• Partner with Human Resources on employees’ annual performance reviews.
• Prepare and submit time schedules in accordance with corporate policy.
• Approve payroll and time-off requests every two weeks.
• Submit commissions monthly.
• Maintain a pipeline of qualified talent through networking.

Qualifications

• Bachelor’s degree.
• Excellent oral and written communication skills.
• 5–8 years of retail supervisory experience in the luxury sector.
• Entrepreneurial mindset, with the ability to develop a business and client portfolio autonomously.
• Highly skilled at building valuable relationships and developing new connections.
• Team-oriented, with excellent interpersonal skills and the ability to transfer knowledge and coach a team.
• Ability to work a varied schedule, including weekends and holidays.
• Ability to travel to deliver locally relevant client activations and develop a client network, with support from local headquarters if necessary.
• Professional experience in customer relations and customer service.
• Computer literacy, including Word, Excel and PowerPoint.
• A foreign language is a plus.

Skills

Experience

5–8 years of retail supervisory experience in the luxury sector

Education

Bachelor’s degree

Compensation

The base compensation for this position ranges from USD 140,000 to USD 160,000 per annum.

Culture

Boucheron fosters a workplace culture rooted in creative audacity, exceptional craftsmanship, and the pioneering spirit that has defined the Maison since 1858. Employees are encouraged to combine heritage with innovation in a collaborative, refined environment where individuality, excellence, and a deep passion for high jewelry are valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.