Boucheron Senior Client Advisor

About Boucheron

Founded in Paris in 1858 by Frédéric Boucheron, Boucheron is one of the great historic Maisons of Place Vendôme, renowned for its audacious high jewelry, exceptional craftsmanship, and free-spirited creativity. As an employer, the Maison offers a refined and dynamic environment where heritage and innovation meet, inviting talents to contribute to a culture of excellence, precision, and artistic daring. Within the Kering group, Boucheron supports professional development, collaboration, and international perspectives while preserving the intimacy and distinctive identity of a pioneering jeweler. Its teams help shape creations and client experiences that embody elegance, emotion, and contemporary luxury.

Role & Responsibilities

• Represent the maison as an ambassador, understand its goals and mission, and drive boutique target achievement through personal sales.
• Support management and take the initiative in developing staff sales skills.
• Provide partial support for management duties and coordinate decisions and responses with the Retail Manager or other relevant colleagues when management is absent.
• Achieve annual sales of at least JPY 250 million.
• Deliver customer service that creates a distinctive, value-added experience and high customer satisfaction.
• Lead client outreach for in-store and off-site events, as well as external sales activities.
• Develop new clients through exceptional service and CRM initiatives.
• Coordinate with management on client contact, data collection, repeat-purchase rates and other CRM initiatives, and collaborate with sales colleagues to achieve store targets.
• Acquire at least one new Diamond client relationship annually, including dormant clients, and build two existing Diamond client relationships.
• Understand and comply with all maison and group rules and operating policies.
• Participate in daily store maintenance, including inventory counts, display work and back-stock organization, as well as periodic stocktakes, audits and price changes.
• Handle customer service reception duties.
• Proactively propose operational improvements.

Qualifications

• Leadership skills.
• Analytical ability and interpersonal communication skills, including the ability to provide feedback.
• Understanding of French history and culture.
• Jewelry-related qualifications such as GIA G.G. or Jewelry Coordinator are preferred.

Skills

Workplace

Culture

Boucheron fosters a workplace culture rooted in creative audacity, exceptional craftsmanship, and the pioneering spirit that has defined the Maison since 1858. Employees are encouraged to combine heritage with innovation in a collaborative, refined environment where individuality, excellence, and a deep passion for high jewelry are valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.