Boucheron Sales Associate
Join Boucheron in Tokyo as a Sales Associate, representing a prestigious luxury brand in the heart of Japan's fashion scene. Apply now to be part of a dynamic team.
Overview
Boucheron, established in 1858 by Frédéric Boucheron, is a distinguished maison renowned for its exceptional jewelry, high jewelry, and watchmaking. As part of a prestigious lineage, Boucheron was the first of the great contemporary jewelers to open a boutique on the Place Vendôme. The brand continues to embody absolute excellence, with a free and audacious style that consistently creates the classics of tomorrow. Boucheron is part of the Kering Group, a global luxury group that manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and watches.
Role & Responsibilities
- Act as a brand ambassador, understanding company goals and missions to achieve individual sales targets.
- Provide exceptional and unique brand experiences at all touchpoints to ensure high customer satisfaction.
- Master daily boutique operations and proactively suggest improvements.
- Handle customer service, sales operations, client management, and customer service reception duties.
- Achieve performance in sales KPIs, including annual sales exceeding 80 million yen.
- Execute Boucheron's selling ceremony and personalize customer interactions.
- Propose and execute upselling and cross-selling strategies.
- Sell items with a unit price of over 2 million yen.
- Address simple customer complaints and negotiation requests.
- Maintain connections with clients and prospects, utilizing PCRM tools effectively.
- Understand store guidelines and processes, including tax refunds, delivery, hand-carry, cash payments, and security.
- Utilize retail-related IT tools such as CEGID, M3, and related applications.
- Analyze personal performance and develop action plans for growth.
Qualifications
- GIA G.G. or Jewelry Coordinator certification is advantageous.
Skills
Experience
Experience in luxury retail sales, particularly in jewelry or high-end fashion, is preferred.
Workplace
This position is based in Tokyo, Tokyo, Japan. Cerulean lists 184 open roles in Tokyo, including 1 posted recently. The broader Tokyo area accounts for 194 active listings on Cerulean, 3 of which are new. In Japan as a whole, Cerulean currently features 237 open positions, with 3 posted this week.
Benefits
Benefits include opportunities for professional growth within a prestigious luxury brand, training programs, and a dynamic work environment.
Culture
Boucheron fosters a culture of excellence and innovation, encouraging a spirit of collaboration and creativity. The brand values its employees' contributions and supports their professional development within the luxury fashion industry.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.