Boucheron Sales Associate

About Boucheron

Maison Boucheron is a storied Parisian high-jewellery and watchmaking maison renowned for refined craftsmanship, creative audacity and service tailored to an elite clientele. The brand operates within the luxury retail ecosystem of flagship stores and premium department store corners, delivering heritage-led collections and personalised client experiences.

Role & Responsibilities

• Drive boutique commercial performance by achieving quantitative targets and key performance indicators (KPIs).
• Apply the Boucheron sales ceremony: conduct in-depth client discovery and present the Maison’s history, universe and creations with authority.
• Maintain rigorous adherence to procedures: update client records, apply discount and security policies, and manage orders and documentation.
• Act as an ambassador of the Maison by upholding grooming standards and the 'Service Palace' level of attention in boutique and external interactions.
• Develop and maintain high-value client relationships through tailored clienteling: personalised follow-ups (mail, email, phone), invitations and event management.
• Update CRM data with precision and use client insights to propose relevant collections and services.
• Initiate and support targeted partnership and acquisition channels (hotels, personal shoppers, introducers) to expand the client base.
• Contribute to daily boutique operations: remain present on the shop floor, ensure boutique presentation and visual merchandising standards, participate in inventories, team meetings and promotional events.
• Manage point-of-sale displays and collateral (PLV) orders and contribute to collective stock management following Maison policies.

Qualifications

• Minimum five years’ experience in a comparable role within a jewellery house, haute couture maison or luxury retail environment.
• Proven track record in department store operations; knowledge of Galeries Lafayette is a strong asset.
• Demonstrable ability to develop, attract and retain a clientele of high potential and to meet ambitious sales targets.
• Excellent interpersonal and communication skills, with polished client-facing presence and grooming.
• Proactive, dynamic and solution-oriented with a collaborative team spirit.
• Technical knowledge of jewellery and gemmology; ability to discuss materials, stones and craftsmanship credibly.
• Fluent in French and English; Mandarin is an advantage.
• Availability and flexibility to work department store hours, including weekends.

Skills

Experience

Minimum five years in a similar luxury retail role within a jewellery house, haute couture brand or high-end department store; demonstrable success in client acquisition and retention and familiarity with department store operations.

Education

Vocational or professional training in luxury retail, jewellery, gemmology or equivalent professional experience; formal gemmology qualifications are advantageous.

Workplace

Culture

Boucheron fosters a workplace shaped by heritage craftsmanship, exacting standards of service and refined client engagement. The Maison values diversity and inclusion and expects collaborative professionalism suited to a high‑end retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.