Boucheron Project Coordinator, Retail Transformation & Client Experience

About Boucheron

Founded in Paris in 1858 by Frédéric Boucheron, Boucheron is one of the great historic Maisons of Place Vendôme, renowned for its audacious high jewelry, exceptional craftsmanship, and free-spirited creativity. As an employer, the Maison offers a refined and dynamic environment where heritage and innovation meet, inviting talents to contribute to a culture of excellence, precision, and artistic daring. Within the Kering group, Boucheron supports professional development, collaboration, and international perspectives while preserving the intimacy and distinctive identity of a pioneering jeweler. Its teams help shape creations and client experiences that embody elegance, emotion, and contemporary luxury.

Based in Paris, this six-month fixed-term position supports the development and implementation of a strategic retail transformation initiative aimed at enhancing client experience, retail excellence, and commercial performance within the European network. The role coordinates cross-functional workstreams involving retail teams, European functions, head office stakeholders, and external partners, allocating approximately 75% of effort to retail transformation project coordination and 25% to CRM and client activations across European retail locations.

Role & Responsibilities

• Support the Project Lead in day-to-day coordination of a strategic cross-functional retail transformation initiative, ensuring progress across all workstreams throughout the assignment
• Coordinate interactions between internal stakeholders and external partners, managing the preparation of briefs, information sharing, milestone delivery and comprehensive follow-up
• Establish and maintain project governance structures, including meetings, committees and working sessions; prepare agendas, coordinate materials, document decisions and track action items
• Prepare and facilitate stakeholder interviews and workshops to identify client needs, operational challenges and strategic opportunities within retail environments
• Consolidate insights from interviews, existing data and previous work to support informed recommendations and strategic decision-making
• Conduct comprehensive research and benchmarking on luxury retail practices, client experience innovations and relevant market best practices
• Identify and evaluate solutions, partners, tools and initiatives that could enhance client experience, retail effectiveness and overall commercial performance
• Contribute to the analysis and optimization of client journeys, service delivery experiences and retail store environments
• Prepare and facilitate strategic workshops engaging retail teams, European functions, head office stakeholders and senior management
• Translate organizational priorities into actionable plans detailing workstreams, ownership, timelines, resource requirements and performance metrics
• Coordinate initial pilot programs and improvement initiatives that can be executed during the contract period
• Monitor project progress against key performance indicators and prepare stakeholder updates with clear visibility and transparency
• Provide operational support for CRM and clienteling activation campaigns across the European retail network
• Coordinate all stages of client activations, from targeting and list preparation through retail team briefing, deployment oversight and post-activation analysis
• Support retail teams in the effective utilization of CRM campaigns, tasks and tools aligned with the commercial calendar
• Consolidate retail team feedback, monitor activation results and prepare analyses to inform continuous improvement of CRM initiatives

Qualifications

• Previous experience as a Project Coordinator, Project Manager or Consultant, ideally within luxury, retail, client experience, CRM, marketing or transformation contexts
• Excellent organizational and project coordination capabilities with demonstrated ability to engage multiple stakeholders and manage competing priorities across functional teams
• Strong analytical skills, including the ability to structure complex topics, conduct research, synthesize information and formulate practical recommendations
• Fluent written, verbal and presentation skills in both French and English
• Demonstrated autonomy, rigor, intellectual curiosity and hands-on approach, with the ability to transition rapidly from analysis to execution
• Advanced proficiency in PowerPoint and Excel; familiarity with CRM tools, clienteling practices or retail performance metrics is advantageous

Skills

Experience

Previous experience as a Project Coordinator, Project Manager or Consultant, ideally within luxury, retail, client experience, CRM, marketing or transformation environments. Demonstrated ability to manage complex, multi-stakeholder projects with autonomous execution and attention to detail.

Education

Not specified

Workplace

Culture

Boucheron fosters a workplace culture rooted in creative audacity, exceptional craftsmanship, and the pioneering spirit that has defined the Maison since 1858. Employees are encouraged to combine heritage with innovation in a collaborative, refined environment where individuality, excellence, and a deep passion for high jewelry are valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.