Boucheron Jewelry Client Advisor

About Boucheron

Founded in Paris in 1858 by Frédéric Boucheron, Boucheron is one of the great historic Maisons of Place Vendôme, renowned for its audacious high jewelry, exceptional craftsmanship, and free-spirited creativity. As an employer, the Maison offers a refined and dynamic environment where heritage and innovation meet, inviting talents to contribute to a culture of excellence, precision, and artistic daring. Within the Kering group, Boucheron supports professional development, collaboration, and international perspectives while preserving the intimacy and distinctive identity of a pioneering jeweler. Its teams help shape creations and client experiences that embody elegance, emotion, and contemporary luxury.

Role & Responsibilities

• Serve as a brand ambassador, embodying the company's mission and core values to all clients
• Achieve individual and store-level sales targets of ¥100 million or more annually
• Execute consultative selling across all customer interaction phases: welcome, discovery, understanding needs, agreement, closure, and development
• Master comprehensive product knowledge and present the fine jewelry and watch collection using established brand standards
• Cultivate lasting client relationships through strategic clienteling and CRM tools (DCC, MyCat, etc.)
• Manage customer service inquiries and seamlessly address client concerns or complaints
• Maintain daily boutique operations including inventory verification, visual merchandising, stock organization, and maintenance tasks
• Participate actively in periodic inventory audits, compliance checks, and pricing updates
• Stay informed of industry trends and competitive intelligence; share insights with the team
• Propose proactive improvements to operational processes and customer experience initiatives
• Ensure strict adherence to all maison and group policies, regulations, and operational guidelines

Qualifications

• Demonstrated excellence in luxury retail sales with consistent monthly sales target achievement
• Advanced proficiency with CRM platforms and customer management systems
• Comprehensive knowledge of fine jewelry, luxury watches, and related product categories
• Fluency in Japanese and English (written and spoken)
• Strong interpersonal and client relationship-building skills
• Ability to identify client needs and tailor sales approaches accordingly
• Professional demeanor and embodiment of luxury brand values
• GIA G.G. (Gemologist Graduate) certification or equivalent jewelry credentials (preferred)
• Jewelry Coordinator certification or equivalent luxury jewelry training (preferred)

Skills

Experience

Minimum 3–5 years of proven experience in luxury retail sales, preferably in fine jewelry, haute horlogerie, or high-end fashion; demonstrated success in consistently exceeding sales targets and managing high-value client portfolios in an upscale retail environment.

Education

Secondary education required; tertiary qualifications in business, luxury brand management, or related fields are advantageous. Specialized jewelry certification (GIA G.G., jewelry coordinator) strongly preferred.

Workplace

Culture

Boucheron fosters a workplace culture rooted in creative audacity, exceptional craftsmanship, and the pioneering spirit that has defined the Maison since 1858. Employees are encouraged to combine heritage with innovation in a collaborative, refined environment where individuality, excellence, and a deep passion for high jewelry are valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.