Boucheron High Jewelry Customer Service and Stock Maintenance Coordinator
- Location
- Paris Île-de-France France
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jun 26, 2026
About Boucheron
Founded in Paris in 1858 by Frédéric Boucheron, Boucheron is one of the great historic Maisons of Place Vendôme, renowned for its audacious high jewelry, exceptional craftsmanship, and free-spirited creativity. As an employer, the Maison offers a refined and dynamic environment where heritage and innovation meet, inviting talents to contribute to a culture of excellence, precision, and artistic daring. Within the Kering group, Boucheron supports professional development, collaboration, and international perspectives while preserving the intimacy and distinctive identity of a pioneering jeweler. Its teams help shape creations and client experiences that embody elegance, emotion, and contemporary luxury.
Boucheron seeks a detail-oriented High Jewelry Customer Service and Stock Maintenance Coordinator to join its Operations team. Reporting to the Head of High Jewelry Customer Service and Product Integrity, this role encompasses administrative management of customer service operations, coordination of repairs and resizing services, technical documentation, and process optimization for the maison's prestigious high jewelry division.
Role & Responsibilities
- Manage supplier orders and administrative intake of finished products within the M3 system
- Coordinate workshop activities with internal customer service departments including marketing and sales support
- Maintain tracking tools and update technical product data across multiple IT systems
- Photograph, measure, and document finished jewelry; prepare and maintain technical specification sheets
- Consolidate and report regular budget forecasts and optimize operational workflows
- Supervise repair, restoration, resizing, and dismantling operations across internal workshops
- Provide logistical support to the High Jewelry Logistics Manager as required
Qualifications
- Baccalauréat or equivalent (BAC +2/+3 minimum)
- Proven experience in a customer service or after-sales department
- Acute sense of customer service with solution-oriented mindset
- Exceptional attention to detail and organizational rigor
- Fluent English proficiency
Skills
Experience
Experience in a customer service or after-sales support (SAV) environment, with demonstrated ability to manage complex administrative workflows and cross-functional coordination.
Education
Baccalauréat or equivalent qualification; BAC +2 or BAC +3 preferred.
Workplace
This position is based in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
Boucheron fosters a workplace culture rooted in creative audacity, exceptional craftsmanship, and the pioneering spirit that has defined the Maison since 1858. Employees are encouraged to combine heritage with innovation in a collaborative, refined environment where individuality, excellence, and a deep passion for high jewelry are valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.