Boucheron Executive Sales Associate
Join Boucheron in Osaka as an Executive Sales Associate. Represent the brand, achieve sales targets, and deliver exceptional customer experiences in the luxury jewelry sector.
Overview
Boucheron, a distinguished name in the realm of luxury jewelry, is part of the esteemed Kering Group, a global leader in luxury fashion. As an employer, Boucheron is renowned for its commitment to excellence, innovation, and the cultivation of talent within a supportive and dynamic environment. The brand prides itself on its rich heritage and dedication to crafting exquisite pieces that embody elegance and sophistication.
Role & Responsibilities
- Act as a brand ambassador, understanding company goals and missions to achieve individual sales targets.
- Deliver exceptional and unique brand experiences at all touchpoints to ensure high customer satisfaction.
- Master daily boutique operations and proactively propose improvements.
- Engage in customer service and sales activities, including operations, customer management, and customer service reception.
- Achieve required performance in sales KPIs, including an annual sales target of over 120 million yen.
- Execute sales independently and provide excellent customer experiences within the boutique.
- Implement and personalize Boucheron's selling ceremony, and propose and execute upselling and cross-selling strategies.
- Sell items priced at over 2 million yen and handle simple customer complaints and negotiations.
- Respond to basic customer discount requests.
- Maintain connections with clients and prospects, utilizing PCRM tools such as DCC and MyCat.
- Understand store guidelines and processes, including tax refunds, shipping, hand-carry, cash payments, and security.
- Proficiently use retail-related IT tools, including CEGID, M3, and apps.
- Analyze personal performance and develop and execute action plans for growth.
Qualifications
- Possession of jewelry-related qualifications such as GIA G.G. or Jewelry Coordinator is advantageous.
Skills
Experience
Experience in luxury retail sales, particularly in jewelry, is required.
Workplace
This position is based in Osaka, Osaka, Japan. Cerulean lists 12 open roles in Osaka. In Japan as a whole, Cerulean currently features 236 open positions, with 4 posted this week.
Benefits
The position offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury retail sector.
Culture
Boucheron fosters a culture of collaboration, innovation, and excellence. The workplace environment encourages creativity and supports employees in achieving their professional aspirations while upholding the brand's prestigious reputation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.