Boucheron Customer Service Specialist
Join Boucheron in Tokyo as a Customer Service Specialist, part of the Kering Group. Engage in luxury client services and after-sales administration.
Overview
Boucheron, a prestigious name in the luxury jewelry sector, operates under the esteemed Kering Group, known for its portfolio of illustrious brands. As an employer, Boucheron offers a dynamic and sophisticated work environment where innovation and tradition coalesce, providing opportunities for professional growth within the global luxury market.
Role & Responsibilities
- Administer after-sales service, including repair intake, quotation preparation, and quality control.
- Manage timelines and costs associated with repairs and oversee external vendors.
- Order and manage inventory of repair parts and implement after-sales service policies.
- Update and revise relevant manuals.
- Handle wholesale administration, including order and delivery management, and address repair needs.
- Manage client inquiries related to inventory, delivery, and after-sales service.
- Coordinate with Kering Client Service to address escalated client questions and requests.
Qualifications
- Ability to embody the 'One Team' spirit of Boucheron culture.
- Proficient in facilitating smooth communication both internally and externally.
- Capable of handling correspondence in English independently.
- Experience with ERP systems such as M3 or SAP.
- Experience in the jewelry industry is a plus.
Skills
Experience
Prior experience in a similar role within the luxury sector is preferred.
Workplace
This position is based in Tokyo, Tokyo, Japan. Cerulean lists 184 open roles in Tokyo, including 1 posted recently. The broader Tokyo area accounts for 194 active listings on Cerulean, 3 of which are new. In Japan as a whole, Cerulean currently features 237 open positions, with 3 posted this week.
Benefits
Employees enjoy a comprehensive benefits package, including opportunities for professional development and a collaborative work environment.
Culture
Boucheron fosters a culture of excellence and collaboration, encouraging employees to innovate while respecting the brand's rich heritage. The company values diversity and inclusivity, creating a supportive atmosphere where team members can thrive.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.