Boucheron Customer Service Specialist

Closed The candidacy window for this position at Boucheron has closed.

While this position is no longer receiving submissions as of April 8, 2026, we invite you to explore further opportunities at Boucheron or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
TokyoTokyoJapan
Employment
Full-Time
Seniority
Mid-Level
Posted
Oct 10, 2025

About Boucheron

Boucheron, a distinguished name in the luxury jewelry sector, is part of the esteemed Kering Group, a global leader in luxury goods. As an employer, Boucheron is committed to fostering a collaborative and innovative work environment that encourages personal growth and professional excellence. The brand values creativity, craftsmanship, and a deep understanding of luxury, offering employees the opportunity to contribute to a legacy of elegance and sophistication.

Join Boucheron in Tokyo as a Customer Service Specialist. Enhance client satisfaction through expert service in the luxury jewelry sector. Apply now!

Role & Responsibilities

  • Administer after-sales service including receipt and estimation of repair items.
  • Manage timelines and quality control for repairs.
  • Oversee repair pricing and cost management.
  • Coordinate with external vendors for repair services.
  • Order and manage inventory of repair parts.
  • Implement and manage purchase service introduction and operations.
  • Introduce and manage after-service policies, updating related manuals.
  • Handle wholesale administration including inquiries, order management, and repair coordination.
  • Manage consignment products and buy-back processes.
  • Process invoices related to wholesale operations.
  • Act as a liaison for client service inquiries escalated from Kering Client Service, coordinating with relevant departments.

Qualifications

  • Ability to embody the 'One Team' spirit of Boucheron culture.
  • Proficient in facilitating smooth communication both internally and externally.
  • Competent in handling correspondence in English independently.
  • Experience with ERP systems such as M3 or SAP.
  • Experience in the jewelry industry is advantageous.

Skills

Advanced Excel skills, including functions like IF, VLOOKUP, and PIVOT for reporting. Strong communication and interpersonal skills. Detail-oriented with excellent organizational abilities. Problem-solving skills and ability to handle escalated client inquiries.

Experience

Experience in client services or a similar role within the luxury sector is required. Familiarity with ERP systems and advanced Excel skills are essential.

Workplace

This position is based in Tokyo, Tokyo, Japan.

Benefits

Employees enjoy a dynamic work environment with opportunities for professional development and growth within the luxury sector.

Culture

Boucheron promotes a culture of collaboration and innovation, encouraging employees to work together as 'One Team' to achieve excellence. The company values creativity, craftsmanship, and a deep understanding of luxury, creating a workplace where employees can thrive and contribute to the brand's prestigious legacy.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.