Boucheron Customer Service Specialist
Join Boucheron in Tokyo as a Customer Service Specialist. Enhance client satisfaction through expert service in the luxury jewelry sector. Apply now!
Overview
Boucheron, a distinguished name in the luxury jewelry sector, is part of the esteemed Kering Group, a global leader in luxury goods. As an employer, Boucheron is committed to fostering a collaborative and innovative work environment that encourages personal growth and professional excellence. The brand values creativity, craftsmanship, and a deep understanding of luxury, offering employees the opportunity to contribute to a legacy of elegance and sophistication.
Role & Responsibilities
- Administer after-sales service including receipt and estimation of repair items.
- Manage timelines and quality control for repairs.
- Oversee repair pricing and cost management.
- Coordinate with external vendors for repair services.
- Order and manage inventory of repair parts.
- Implement and manage purchase service introduction and operations.
- Introduce and manage after-service policies, updating related manuals.
- Handle wholesale administration including inquiries, order management, and repair coordination.
- Manage consignment products and buy-back processes.
- Process invoices related to wholesale operations.
- Act as a liaison for client service inquiries escalated from Kering Client Service, coordinating with relevant departments.
Qualifications
- Ability to embody the 'One Team' spirit of Boucheron culture.
- Proficient in facilitating smooth communication both internally and externally.
- Competent in handling correspondence in English independently.
- Experience with ERP systems such as M3 or SAP.
- Experience in the jewelry industry is advantageous.
Skills
Experience
Experience in client services or a similar role within the luxury sector is required. Familiarity with ERP systems and advanced Excel skills are essential.
Workplace
This position is based in Tokyo, Tokyo, Japan. Cerulean lists 183 open roles in Tokyo, including 2 posted recently. The broader Tokyo area accounts for 193 active listings on Cerulean, 4 of which are new. In Japan as a whole, Cerulean currently features 236 open positions, with 4 posted this week.
Benefits
Employees enjoy a dynamic work environment with opportunities for professional development and growth within the luxury sector.
Culture
Boucheron promotes a culture of collaboration and innovation, encouraging employees to work together as 'One Team' to achieve excellence. The company values creativity, craftsmanship, and a deep understanding of luxury, creating a workplace where employees can thrive and contribute to the brand's prestigious legacy.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.