Boucheron Client Advisor

About Boucheron

Founded in Paris in 1858 by Frédéric Boucheron, Boucheron is one of the great historic Maisons of Place Vendôme, renowned for its audacious high jewelry, exceptional craftsmanship, and free-spirited creativity. As an employer, the Maison offers a refined and dynamic environment where heritage and innovation meet, inviting talents to contribute to a culture of excellence, precision, and artistic daring. Within the Kering group, Boucheron supports professional development, collaboration, and international perspectives while preserving the intimacy and distinctive identity of a pioneering jeweler. Its teams help shape creations and client experiences that embody elegance, emotion, and contemporary luxury.

Role & Responsibilities

• Understand the Maison’s goals and mission and achieve individual sales targets as a Maison ambassador.
• Deliver high customer satisfaction by creating exceptional and distinctive brand experiences at every touchpoint.
• Master day-to-day boutique operations and proactively suggest improvements.
• Handle sales and client service, operational duties, client management and customer-service reception.
• Achieve annual sales of at least JPY 100 million.
• Consistently meet monthly sales targets.
• Use strong product knowledge and excellent service to ensure every client receives outstanding customer care.
• Master each stage of the sales process: greeting, discovery and understanding, conviction, closing and development.
• Adapt the sales approach to client needs and purchasing motivations.
• Handle negotiations and complaints smoothly.
• Stay informed about industry trends and competitors’ latest developments, and share relevant information.
• Build and maintain connections with clients and prospects.
• Use PCRM tools, including DCC and MyCat.
• Understand and comply with all Maison and group rules and operating policies.
• Take an active role in daily maintenance, including stock counts, display work and back-stock organization, as well as periodic inventory, audit support and price changes.
• Handle customer-service reception.
• Lead operational improvement proposals.

Qualifications

• Intellectual curiosity and a passion for learning.
• Ability to understand client needs.
• Ability to assess priorities.
• Adaptability and resilience in changing environments.
• Ability to multitask.
• Jewelry-related qualifications such as GIA G.G. or Jewelry Coordinator are an advantage.

Skills

Culture

Boucheron fosters a workplace culture rooted in creative audacity, exceptional craftsmanship, and the pioneering spirit that has defined the Maison since 1858. Employees are encouraged to combine heritage with innovation in a collaborative, refined environment where individuality, excellence, and a deep passion for high jewelry are valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.