Boucheron Boutique Manager

Overview

Boucheron is a historic Parisian haute-joaillerie maison renowned for its jewellery craftsmanship, refined aesthetic and emblematic designs. The maison operates a global network of boutiques and positions client experience, artisanal excellence and heritage-led creativity at the centre of its business. Boucheron is part of a major luxury group and operates within the standards and practices of the international luxury sector.

Role & Responsibilities

• Lead daily boutique operations and supervise the full P&L responsibility of the store to achieve commercial targets.
• Deliver a distinctive, high‑touch client experience by coaching the sales team on clienteling, CRM use and personalised hospitality.
• Design and execute effective sales strategies, promotions and CRM initiatives to maximise conversion and average transaction value.
• Promote employee engagement through recruitment, performance management, training and career development plans.
• Ensure immaculate visual merchandising and adherence to brand presentation guidelines to protect the maison’s image.
• Manage inventory control, stock replenishment, loss prevention and operational procedures to guarantee efficiency and compliance.
• Act as the visible brand ambassador in boutique interactions and represent company values to clients and local stakeholders.

Qualifications

• Proven leadership and people-management skills with experience mentoring, motivating and developing boutique teams.
• Demonstrable commercial acumen with a strong track record of achieving sales targets in a retail environment.
• Solid understanding of luxury retail operations, visual merchandising standards and clienteling/CRM best practices.
• Excellent organisational skills, attention to detail and the ability to maintain high standards in store presentation and processes.
• Flexibility to work retail hours, including weekends and public holidays, and to represent the brand at client events.

Skills

Experience

At least 5 years of progressive experience in retail, with a minimum of 2 years in boutique or store management within luxury jewellery, watches or premium fashion. Proven experience driving sales performance and developing teams in a high‑service environment.

Education

High school diploma required; bachelor's degree in business, luxury management, retail management or a related discipline preferred.

Workplace

Culture

Boucheron cultivates a craftsmanship‑driven, client-focused culture where discretion, aesthetic excellence and personalised service are paramount. Teams operate in a collaborative boutique environment that emphasises professional development, meticulous presentation and long-term client relationships.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.