Boucheron Boutique Manager
Boucheron Boutique Manager in Sapporo — lead boutique operations, team development and clienteling to drive sales and brand experience.
Overview
Boucheron is a historic Parisian maison of haute joaillerie known for artisanal jewellery and refined client experiences. The brand is part of a major luxury group and is recognised for its emphasis on craftsmanship, maison heritage and elevated retail standards.
Role & Responsibilities
- Lead and develop the boutique team through career conversations, coaching, timely feedback and personalised development plans in collaboration with retail, training and HR partners.
- Recruit and retain talent needed for long-term stability and growth, while promoting diversity, inclusion and a safe working environment; proactively address excessive work hours and prevent harassment.
- Define, review and implement dynamic annual and monthly action plans based on boutique performance, staff competencies and market analysis to achieve maison and store KPIs.
- Manage day-to-day retail operations including sales administration, record-keeping, scheduling, role allocation, performance reviews and maintenance of boutique fixtures and equipment.
- Optimise boutique performance and profitability through precise task management, resource allocation and by driving the Boucheron selling ceremony and exemplary client service.
- Perform CRM analysis and execute timely clienteling and CRM-driven actions with Retail and CRM Managers; conceive and deliver events and commercial initiatives with internal partners to capture business opportunities.
- Act as the maison ambassador: cultivate relationships with VICs and clients, uphold brand values and ensure immaculate visual and service standards.
Qualifications
- Minimum five years' management experience in the luxury goods sector with a deep understanding of luxury retail dynamics.
- Proven capability in people development, labour management and conducting constructive performance conversations.
- Strong analytical and strategic thinking with the ability to translate forecasts into actionable retail plans.
- Commercially astute with acute sensitivity to retail excellence and client experience.
- Entrepreneurial mindset combined with collaborative team leadership; self-motivated, resilient and able to work autonomously.
- High standards of professionalism, adherence to compliance and company policies.
- Gemology qualification or formal jewellery knowledge is desirable.
- Willingness to complete required trainings (management, annual compliance & security, sustainability and D&I-related sessions).
Skills
Experience
At least five years of supervisory or management experience within luxury retail, with demonstrable success in driving sales, managing KPIs, executing CRM/clienteling strategies and developing retail teams.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management, hospitality or a related discipline preferred.
Workplace
The successful candidate will be located in Sapporo, Hokkaido, Japan. 7 luxury roles are listed in Sapporo on Cerulean, 2 posted in the last 48 hours. Cerulean currently advertises 250 open roles in Japan, including 7 added in the last 48 hours.
Culture
The maison cultivates an atmosphere of craftsmanship, refined client service and internal excellence; employees are expected to embody artisanal quality and the brand's heritage while collaborating across retail, marketing and operations. The workplace places strong emphasis on people development, compliance and a shared ‘one team’ approach.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.