Boucheron Boutique Coordinator

About Boucheron

Founded in Paris in 1858 by Frédéric Boucheron, Boucheron is one of the great historic Maisons of Place Vendôme, renowned for its audacious high jewelry, exceptional craftsmanship, and free-spirited creativity. As an employer, the Maison offers a refined and dynamic environment where heritage and innovation meet, inviting talents to contribute to a culture of excellence, precision, and artistic daring. Within the Kering group, Boucheron supports professional development, collaboration, and international perspectives while preserving the intimacy and distinctive identity of a pioneering jeweler. Its teams help shape creations and client experiences that embody elegance, emotion, and contemporary luxury.

Role & Responsibilities

• Welcome clients with discretion, warmth, and professionalism, setting the tone for a refined boutique experience.
• Support Sales Advisors during client appointments by preparing jewels, presentation trays, and refreshments.
• Keep presentation areas and visual displays immaculate, replenished, and aligned with brand standards.
• Support internal clients with celebrity fittings, photo shoots, internal transfers, and consignments.
• Coordinate appointments, deliveries, and service requests to ensure the boutique operates smoothly each day.
• Receive and ship merchandise, and maintain inventory cycle counts.
• Manage the semiannual store inventory.
• Manage client repairs and after-sales processes.
• Maintain stockroom organization, preparing pieces for appointments and ensuring their safe return after viewings.
• Manage boutique supplies, packaging, and stationery.
• Open and close the boutique.
• Supervise security schedules and cleaning crew duties.
• Prepare boutique reports, appointment schedules, and sales documentation accurately and discreetly.
• Process client orders, repairs, and special requests in line with brand guidelines.
• Support the Boutique Director with calendar coordination, event preparation, and follow-up communications.
• Assist with planning and executing boutique events, private viewings, and high jewelry showcases.
• Manage VIP appointments with precision, including special presentation and security requirements.

Qualifications

• 2–4 years of experience in luxury retail, fine jewelry, or hospitality in a client-centric role.
• A refined presence and polished written and verbal communication style.
• Ability to balance discretion with warmth in client interactions.
• Proficiency with luxury retail systems, appointment management, and basic administrative tools.
• Genuine appreciation for high craftsmanship, heritage, and brand storytelling.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Experience with ERP systems such as SAP and CRM tools is a plus.
• Strong organizational and multitasking abilities.
• Exceptional communication and interpersonal skills.
• Deep understanding of luxury client expectations and white-glove service standards.
• Ability to support boutique events and private appointments.
• Trusted to handle sensitive client information and high-profile appointments.
• Ability to work retail hours, including weekends and holidays.
• Fluency in languages in addition to English is a plus.

Skills

Experience

2–4 years in luxury retail, fine jewelry, or hospitality in a client-centric role

Compensation

The base compensation for this position ranges from USD 24 to USD 26 per hour.

Culture

Boucheron fosters a workplace culture rooted in creative audacity, exceptional craftsmanship, and the pioneering spirit that has defined the Maison since 1858. Employees are encouraged to combine heritage with innovation in a collaborative, refined environment where individuality, excellence, and a deep passion for high jewelry are valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.