Boucheron Boutique Coordinator

About Boucheron

Founded in Paris in 1858 by Frédéric Boucheron, Boucheron is one of the great historic Maisons of Place Vendôme, renowned for its audacious high jewelry, exceptional craftsmanship, and free-spirited creativity. As an employer, the Maison offers a refined and dynamic environment where heritage and innovation meet, inviting talents to contribute to a culture of excellence, precision, and artistic daring. Within the Kering group, Boucheron supports professional development, collaboration, and international perspectives while preserving the intimacy and distinctive identity of a pioneering jeweler. Its teams help shape creations and client experiences that embody elegance, emotion, and contemporary luxury.

Role & Responsibilities

• Welcome clients with discretion, warmth, and professionalism, setting the tone for a refined boutique experience
• Assist Sales Advisors during client appointments by preparing jewels, presentation trays, and refreshments
• Ensure presentation areas and visual displays are immaculate, replenished, and aligned with Boucheron brand standards
• Collaborate and support internal clients for celebrity fittings, photo shoots, internal transfers, and consignments
• Oversee the daily rhythm of the boutique, coordinating appointments, deliveries, and service requests without disruption
• Receive, ship, and maintain inventory cycle counts for operational efficiency; manage semestrial store inventory audits
• Manage client repairs and post-sale processes with precision and care
• Maintain stockroom organization, ensuring pieces are prepared for appointments and safely returned post-viewing
• Manage boutique supplies, packaging, and stationery inventory to support client interactions and gifting moments
• Open and close the boutique; supervise security schedules and cleaning crew duties
• Prepare boutique reports, appointment schedules, and sales documentation with accuracy and discretion
• Process client orders, repairs, and special requests in alignment with brand guidelines
• Support the Boutique Director with calendar coordination, event preparation, and follow-up communications
• Assist in planning and executing boutique events, private viewings, and high jewelry showcases
• Ensure VIP appointments are managed with white-glove precision, including special presentation and security requirements

Qualifications

• 2–4 years' experience in luxury retail, fine jewelry, or hospitality in a client-centric role
• Refined presence and polished communication style, both written and verbal
• Ability to balance discretion with warmth in client interactions
• Proficiency with luxury retail systems, appointment management, and basic administrative tools
• Genuine appreciation for high craftsmanship, heritage, and brand storytelling
• Strong organizational and multitasking abilities
• Exceptional communication and interpersonal skills
• Deep understanding of luxury client expectations and white-glove service standards
• Trusted to handle sensitive client information and high-profile appointments
• Ability to work retail hours, including weekends and holidays

Skills

Experience

2–4 years of professional experience in luxury retail, fine jewelry boutiques, or high-end hospitality environments with demonstrated success in client-centric roles. Prior experience coordinating boutique operations, managing inventory, or supporting private luxury events is highly valued.

Education

High school diploma or equivalent required; hospitality certification or luxury retail training is a plus.

Workplace

Culture

Boucheron fosters a workplace culture rooted in creative audacity, exceptional craftsmanship, and the pioneering spirit that has defined the Maison since 1858. Employees are encouraged to combine heritage with innovation in a collaborative, refined environment where individuality, excellence, and a deep passion for high jewelry are valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.