- Location
- Seoul Seoul South Korea
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Supply Chain, Logistics & Inventory
- Industry
- High Jewelry
- Posted
- Nov 13, 2026
About Boucheron
Founded in Paris in 1858 by Frédéric Boucheron, Boucheron is one of the great historic Maisons of Place Vendôme, renowned for its audacious high jewelry, exceptional craftsmanship, and free-spirited creativity. As an employer, the Maison offers a refined and dynamic environment where heritage and innovation meet, inviting talents to contribute to a culture of excellence, precision, and artistic daring. Within the Kering group, Boucheron supports professional development, collaboration, and international perspectives while preserving the intimacy and distinctive identity of a pioneering jeweler. Its teams help shape creations and client experiences that embody elegance, emotion, and contemporary luxury.
Boucheron is seeking an Aftersales Service Coordinator in Seoul to manage repair workflows, quotations, international repair logistics, parts and store inventory, after-sales standards, and repair KPIs. The role also coordinates with stores, authorized workshops, headquarters, and international partners.
Role & Responsibilities
- Receive repair items from stores and review repair requests and service details.
- Allocate required parts and place part orders.
- Send repair items to authorized workshops and follow up on repair progress and timelines.
- Retrieve completed repairs and manage the quality-check process.
- Communicate repair status updates and completion details to stores.
- Track and report repair lead times and progress.
- Prepare estimates for undefined or exceptional repair cases and share them with stores.
- Follow up on quotation approvals and monitor customer feedback and repair confirmations.
- Manage the full process for international repairs, including cases handled by France headquarters or regional corporate workshops.
- Coordinate international repair logistics, including part and product ordering, shipping, and receipt.
- Track and report lead times and progress for international repairs.
- Manage the ordering, shipping, allocation, and stock levels of repair parts.
- Regularly update and report inventory and parts logistics status.
- Handle boutique inquiries about after-sales policies, processes, and standards.
- Communicate after-sales guidelines and quality standards provided by headquarters.
- Support internal and boutique teams through clear, consistent communication.
- Provide guidelines and standards for managing store inventory.
- Evaluate store stock items requiring maintenance, repair, or return, and obtain approval.
- Request France headquarters approval for items confirmed for final return.
- Manage return authorization processes and related documentation with headquarters.
- Track and report return approvals and progress.
- Manage key performance indicators, including repair lead time, repair volume, and repair status.
- Consolidate, analyze, and report monthly customer and stock repair data.
- Provide insights and recommendations to improve process quality and efficiency.
Qualifications
- At least 2 years of relevant experience, preferably in luxury, jewelry or watches, or after-sales operations.
- Ability to prioritize work and maintain focus during peak periods.
- Proactive and collaborative working attitude.
- English communication skills for coordination with headquarters and international partners; Korean fluency is essential.
- Strong communication and organizational skills.
- Customer-oriented mindset with keen attention to detail and quality.
- Experience using ERP or after-sales management systems is a plus.
Skills
Experience
Minimum 2 years of relevant experience, preferably in luxury, jewelry/watch, or after-sales operations.
Workplace
The role is situated in Seoul, Seoul, South Korea.
Explore jobs in South Korea.
Culture
Boucheron fosters a workplace culture rooted in creative audacity, exceptional craftsmanship, and the pioneering spirit that has defined the Maison since 1858. Employees are encouraged to combine heritage with innovation in a collaborative, refined environment where individuality, excellence, and a deep passion for high jewelry are valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.