Boucheron After‑Sales Administrative Coordinator (Work‑Study)
- Location
- Employment
- Internship
- Seniority
- Entry-Level
- Department
- Supply Chain, Logistics & Inventory
- Industry
- High Jewelry
- Posted
- Apr 28, 2026
About Boucheron
Maison Boucheron is an esteemed Parisian high‑jewelry and watchmaking house renowned for artisanal craftsmanship and creative design. The brand is recognized for its Place Vendôme heritage and a dedication to refined savoir‑faire across jewelry, haute joaillerie and horology.
Boucheron — After‑Sales Administrative Coordinator (Work‑Study) in Courbevoie: 1‑year alternance starting 5 Oct 2026, managing spare‑parts orders and M3 entry.
Role & Responsibilities
- Manage a portfolio of customer spare‑parts orders for authorised workshops and international subsidiaries, entering orders into the M3 ERP.
- Coordinate with accounting, sales administration (ADV) and logistics to trigger deliveries and ensure compliance with lead times.
- Serve as primary interface with points of sale by email and telephone for product availability, pricing and delivery inquiries.
- Support and manage requests for proposals (RFPs) for components, liaising with suppliers and manufacturers.
- Oversee flow of jewelry and watch service cases between international sales networks and authorised Boucheron service workshops, under the supervision of SAV Coordinators.
- Run ad hoc after‑sales projects and analyses to optimise service operations.
- Monitor and report on service KPIs to support continuous improvement of the after‑sales department.
Qualifications
- Enrolled in a Bac+4/Bac+5 programme (commerce, logistics, supply chain or equivalent) and available for a one‑year alternance starting 5 October 2026.
- Strong organisational rigour, multi‑tasking ability and a clear sense of service and priorities.
- Team player with adaptability (polyvalence) and solid analytical skills.
- Professional working knowledge of English.
- Proficient in Excel; interest in métiers d’art, jewelry manufacturing or gemmology is a plus.
Skills
Experience
Suitable for candidates in a work‑study (alternance) track; prior internships or 6–12 months’ practical experience in customer service, order management or logistics—preferably within luxury goods or after‑sales operations—are advantageous.
Education
Bac+4 to Bac+5 level (commerce, logistics, supply chain or related). Candidate must be enrolled in an alternance (work‑study) programme.
Workplace
The successful candidate will be located in Courbevoie, Île-de-France, France, with easy access to Paris.
Culture
Boucheron combines a centuries‑old artisanal heritage with a contemporary creative spirit, fostering a workplace that values craft, precision and teamwork. The Maison emphasises inclusion, parity and employee wellbeing, and supports diverse backgrounds and perspectives.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Boucheron, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After‑Sales Service Administrator (Alternance)», «Spare Parts & Service Administration Apprentice», «Service Operations Assistant (Work‑Study)», «After‑Sales Orders Coordinator (Apprenticeship)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.