- Employment
- Full-Time
- Seniority
- Executive
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 10, 2026
About Bottega Veneta
Bottega Veneta is a house defined by discretion, exceptional craftsmanship, and a modern vision of Italian luxury. Founded in Vicenza in 1966 and renowned for its signature intrecciato leatherwork, the brand offers employees the opportunity to contribute to a culture where creativity, precision, and innovation are deeply valued. As an employer, Bottega Veneta fosters an environment that respects artisanal heritage while encouraging contemporary expression across design, retail, operations, and corporate functions. Its teams are united by a commitment to quality, authenticity, and understated elegance, shaping products and experiences that reflect the house’s enduring philosophy: individuality over spectacle.
The Vice President of Client and Omnichannel leads Bottega Veneta’s e-commerce performance, private client relationship strategy, and end-to-end client experience across online and offline channels. The role oversees clienteling, VIP engagement, fulfillment standards, and team development while driving commercial and client experience objectives.
Role & Responsibilities
- Own the e-commerce strategy and performance, ensuring a seamless luxury experience across digital touchpoints.
- Drive key business metrics, including conversion rate, average order value (AOV), customer retention, and acquisition efficiency.
- Ensure consistency of product content, merchandising, and visual presentation across digital platforms.
- Partner with global teams on digital roadmap execution, CRM strategy development, and campaign calendars.
- Oversee delivery timelines, packaging standards, and the returns and exchanges experience to ensure fulfillment excellence.
- Own and refine the operational framework for private client acquisition, development, and long-term retention.
- Lead strategy for VIP tiers, bespoke concierge-style services, and client relationship mapping.
- Ensure high-touch client communication and personalized outreach across all channels.
- Establish governance for client reviews, including portfolio health tracking, engagement cadence, and performance insights.
- Collaborate with product and brand teams on VIP activations, including private appointments, exclusive previews, and limited-edition offers.
- Lead strategic initiatives to elevate the end-to-end client journey across online and offline channels.
- Oversee clienteling programs, seamless integration of in-store and digital engagement, and regional event strategies.
- Strengthen client experience KPIs and elevate complaint resolution quality to safeguard brand reputation.
- Lead, monitor, motivate, and coach the team to achieve functional objectives and commercial targets.
- Develop, nurture, and guide team members to excel in their next career steps.
- Undertake other related ad hoc projects and tasks as assigned.
Skills
Culture
Bottega Veneta cultivates a discreet, design-led culture where exceptional craftsmanship, innovation, and refined creativity are central to everyday work. As an employer, it offers an environment that values collaboration, precision, and individuality, encouraging teams to uphold the house’s heritage while shaping modern luxury with confidence and purpose.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.