Bottega Veneta Store Manager

About Bottega Veneta

Bottega Veneta is a house defined by discretion, exceptional craftsmanship, and a modern vision of Italian luxury. Founded in Vicenza in 1966 and renowned for its signature intrecciato leatherwork, the brand offers employees the opportunity to contribute to a culture where creativity, precision, and innovation are deeply valued. As an employer, Bottega Veneta fosters an environment that respects artisanal heritage while encouraging contemporary expression across design, retail, operations, and corporate functions. Its teams are united by a commitment to quality, authenticity, and understated elegance, shaping products and experiences that reflect the house’s enduring philosophy: individuality over spectacle.

Role & Responsibilities

• Set individual sales targets for team members and achieve financial objectives through actionable plans adapted to specific situations
• Monitor loss prevention and analyze sales reports and store metrics to identify improvement opportunities
• Build and maintain business relationships with VIP clients, hotels, restaurants, landlords, and personal shoppers
• Coach and mentor floor staff during events and daily store activities to maximize business opportunities and team productivity
• Ensure cross-selling and additional selling techniques are mastered across the team
• Provide qualitative customer feedback on collection performance to the Retail Director
• Motivate and train employees to sell across all product categories
• Conduct regular store morning meetings and systematic staff meetings to share experiences and gather improvement ideas
• Develop staff professional and product knowledge through relevant training, updates, and personal network development
• Identify team training needs and establish comprehensive training and development plans
• Cascade company vision, smart goals, and strategic announcements clearly to all staff
• Engage and empower the team by understanding their needs and brainstorming improvement ideas
• Support succession planning through identification of individuals with high potential
• Create a positive store environment to ensure stable retention and handle employee issues appropriately and timely
• Conduct regular performance reviews through monthly touch bases and year-end appraisals
• Organize work schedules to ensure appropriate staffing coverage aligned with daily traffic patterns
• Make CRM-based proposals in collaboration with the Assistant Store Manager and monitor client data quality
• Coach team adherence to brand visual standards and ensure store interior and exterior maintenance to company standards
• Manage store housekeeping and ensure all operational issues, administrative duties, and legal requirements are resolved
• Ensure store compliance with all company policies, procedures, and legal requirements
• Monitor stock organization and merchandise flow, optimizing store-to-store transfer requests
• Ensure merchandise availability and services, maintaining inventory levels
• Implement merchandising strategies to maximize sales performance
• Monitor competitive landscape through corporate analysis and mystery visits
• Develop and maintain relationships with top and key customers
• Execute and coach clienteling actions and after-sales service initiatives
• Manage customer issues and complaints effectively

Qualifications

• Proven experience as a Store Manager or in a similar retail management role
• Strong leadership and people management skills
• Excellent customer service and communication abilities
• Ability to analyze sales data and manage budgets
• Proficiency with retail software and point-of-sale (POS) systems
• Flexibility to work evenings, weekends, and holidays as required

Skills

Experience

Proven experience as a Store Manager or in a similar retail management role in the luxury or high-end retail sector preferred.

Education

High school diploma or equivalent; Bachelor's degree in Business Administration or related field preferred.

Workplace

Culture

Bottega Veneta cultivates a discreet, design-led culture where exceptional craftsmanship, innovation, and refined creativity are central to everyday work. As an employer, it offers an environment that values collaboration, precision, and individuality, encouraging teams to uphold the house’s heritage while shaping modern luxury with confidence and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.