Bottega Veneta Store Manager

About Bottega Veneta

Bottega Veneta is a house defined by discretion, exceptional craftsmanship, and a modern vision of Italian luxury. Founded in Vicenza in 1966 and renowned for its signature intrecciato leatherwork, the brand offers employees the opportunity to contribute to a culture where creativity, precision, and innovation are deeply valued. As an employer, Bottega Veneta fosters an environment that respects artisanal heritage while encouraging contemporary expression across design, retail, operations, and corporate functions. Its teams are united by a commitment to quality, authenticity, and understated elegance, shaping products and experiences that reflect the house’s enduring philosophy: individuality over spectacle.

Role & Responsibilities

• Support the team in achieving individual and team sales and clienteling targets, identifying business opportunities and challenges to drive continuous improvement
• Lead the team to maximize cross-selling opportunities and deploy sophisticated selling techniques to capitalize on client interactions
• Develop and execute store strategies in partnership with senior management to expand store traffic and grow the client network
• Foster an engaging and emotionally resonant client experience by cultivating a strong clienteling culture built on long-term relationships
• Oversee the collection and management of meaningful client data within the CRM platform to support personalized campaigns, events, and client appointments
• Collaborate closely with the local CRM team to leverage insights and optimize client engagement initiatives
• Identify and recruit new clients and VICs through networking and relationship-building
• Engage and motivate the team toward shared commercial and service objectives
• Coach, support, direct, and delegate responsibilities to enable team members to exceed targets and develop professionally
• Maintain flexibility and openness to new ideas whilst adapting interpersonal style to suit diverse team members and situations
• Communicate opinions clearly and constructively, fostering an environment conducive to feedback and growth
• Delegate tasks strategically based on team members' competencies and career development needs; recruit, select, and develop high-performing team members
• Communicate regularly with the local merchandising team, providing feedback on product performance and client response
• Maintain curiosity about fashion, art, and culture to stay informed of market trends and brand positioning
• Share insights on slow-moving and best-selling items with the visual merchandising team to optimize store presentation
• Ensure strict compliance with all legal requirements and brand guidelines to protect brand reputation and integrity
• Coordinate closely with local store operations to maintain operational stability and efficiency
• Cultivate and maintain a strong client portfolio demonstrating consistent performance above targets
• Influence and lead by example, establishing credibility and respect within the team and broader organization
• Approach challenges with strategic thinking and solution-oriented mindset
• Manage conflicts constructively, embrace feedback, and maintain receptiveness to diverse perspectives
• Embody brand values and aesthetic, demonstrating self-expression whilst respecting brand vision and positioning

Qualifications

• Demonstrated track record of building and maintaining a strong client portfolio in a luxury retail environment
• Proven ability to lead and motivate a team, delivering results that consistently exceed expectations
• Strategic and solution-oriented mindset with the ability to identify and act on business opportunities
• Strong understanding of fashion, art, and luxury positioning
• Excellent communication and interpersonal skills, with the ability to adapt style to diverse audiences
• Leadership credibility and capacity to influence others
• Conflict management skills and openness to feedback
• Strong brand affinity and alignment with luxury aesthetic and vision

Skills

Experience

Minimum 3–5 years of experience in luxury retail store management or equivalent supervisory role in a high-end environment, demonstrating consistent delivery of sales targets and team leadership excellence.

Education

Secondary education or equivalent; further education in business, hospitality management, or retail leadership is advantageous.

Workplace

Culture

Bottega Veneta cultivates a discreet, design-led culture where exceptional craftsmanship, innovation, and refined creativity are central to everyday work. As an employer, it offers an environment that values collaboration, precision, and individuality, encouraging teams to uphold the house’s heritage while shaping modern luxury with confidence and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.