Bottega Veneta Store Director

About Bottega Veneta

Bottega Veneta is a house defined by discretion, exceptional craftsmanship, and a modern vision of Italian luxury. Founded in Vicenza in 1966 and renowned for its signature intrecciato leatherwork, the brand offers employees the opportunity to contribute to a culture where creativity, precision, and innovation are deeply valued. As an employer, Bottega Veneta fosters an environment that respects artisanal heritage while encouraging contemporary expression across design, retail, operations, and corporate functions. Its teams are united by a commitment to quality, authenticity, and understated elegance, shaping products and experiences that reflect the house’s enduring philosophy: individuality over spectacle.

Role & Responsibilities

• Achieve sales and clienteling targets through strategic action plans, identifying opportunities among clients and VICs.
• Maximize store and departmental sales potential by monitoring KPIs, sell-through rates and product performance in line with company strategy.
• Monitor product sell-through and best-seller trends, respond to stock levels with commercial proposals, and participate in buying.
• Implement product and sales strategies and lead the store buying strategy.
• Encourage cross-selling and effective selling techniques to maximize sales opportunities.
• Maintain a luxury store environment and ensure excellent execution of visual merchandising guidelines.
• Represent Bottega Veneta and its elevated brand image, managing VIC initiatives to build connections and develop a strong client portfolio.
• Build long-term relationships with top clients and VIPs, delivering personalized luxury experiences.
• Lead clienteling initiatives and oversee exclusive events, private appointments and bespoke services to strengthen loyalty.
• Guide the team in delivering engaging, emotionally resonant, best-in-class client service aligned with company standards.
• Manage client feedback, address concerns and ensure seamless resolution to enhance satisfaction.
• Attract, recruit and onboard a high-performing team.
• Develop an engaged, passionate, knowledgeable and client-centric team.
• Foster an inclusive environment that values individual uniqueness and a strong sense of belonging.
• Engage and motivate the team toward shared goals, improving results through coaching, support, influence and delegation.
• Monitor, coach and provide feedback to the store team to deliver an excellent customer experience.
• Ensure compliance with company procedures, policies, inventory controls and Health & Safety requirements; set an example and ensure staff are informed and trained.
• Ensure compliance with administrative, financial and operational procedures, working closely with corporate stakeholders.
• Review store processes across the customer journey, including welcome, staff coverage, payment and wrapping.
• Maintain a luxurious store environment and impeccable appearance, including displays, cleanliness, furniture condition and employee grooming.

Qualifications

• About 5–7 years of experience in a similar role in fashion and luxury retail.
• Business-driven approach, with a deep understanding of client development, high-end customer service and luxury.
• Ability to embody Bottega Veneta’s sophistication and heritage and represent its brand image.
• Excellent organizational and problem-solving skills, with a strong results orientation.
• Strong analytical and numerical skills and budget management competence.
• Ability to manage, inspire, coach and motivate a team.
• Strong communication skills, an engaging and positive approach, and a team-player mentality.
• Fluency in English and Italian is mandatory; additional languages are a plus.

Skills

Experience

About 5–7 years in a similar role within fashion and luxury retail.

Compensation

The base compensation for this position is EUR 85,000 per annum.

Benefits

Eligibility for an annual variable bonus linked to individual and company objectives, in line with current company policies; additional benefits and initiatives in accordance with current company policies, alongside those provided by the applicable National Collective Labour Agreement and law.

Culture

Bottega Veneta cultivates a discreet, design-led culture where exceptional craftsmanship, innovation, and refined creativity are central to everyday work. As an employer, it offers an environment that values collaboration, precision, and individuality, encouraging teams to uphold the house’s heritage while shaping modern luxury with confidence and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.