- Location
- New York City New York USA
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $130,000–175,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 23, 2026
About Bottega Veneta
Bottega Veneta is a house defined by discretion, exceptional craftsmanship, and a modern vision of Italian luxury. Founded in Vicenza in 1966 and renowned for its signature intrecciato leatherwork, the brand offers employees the opportunity to contribute to a culture where creativity, precision, and innovation are deeply valued. As an employer, Bottega Veneta fosters an environment that respects artisanal heritage while encouraging contemporary expression across design, retail, operations, and corporate functions. Its teams are united by a commitment to quality, authenticity, and understated elegance, shaping products and experiences that reflect the house’s enduring philosophy: individuality over spectacle.
Bottega Veneta is seeking a Senior Manager/Director, Client Engagement in New York to lead CRM analytics, client development, clienteling, and luxury client experiences across the Americas. The role partners with Retail, Marketing, Market Directors, and Store Managers to grow engagement, loyalty, and business performance. Annual base salary is $130,000–$175,000, plus discretionary bonus.
Role & Responsibilities
- Analyze CRM data, client behavior, and business trends to identify growth opportunities.
- Build local strategies aligned with brand client priorities; develop reporting and insights to support client acquisition, retention, reactivation, and spending objectives.
- Partner with Retail leadership to drive data-informed client engagement strategies across all client journey touchpoints.
- Lead client development initiatives to elevate clienteling performance and strengthen loyalty.
- Support stores with targeted outreach strategies, client segmentation, and engagement plans.
- Serve as the local expert on the Luce clienteling tool and lead training to maximize understanding and adoption throughout the zone.
- Drive adoption of best practices that increase client retention and lifetime value.
- Develop and execute client events, activations, and experiences that drive traffic, engagement, and sales; apply competitive best practices to advance client engagement and loyalty, measure activation effectiveness, and optimize future initiatives based on results.
- Partner with Marketing and Retail teams to deliver personalized luxury client experiences.
- Use client insights and data to inform merchandising and product strategy.
- Act as a strategic partner to Market Directors and Store Managers in identifying client-focused business opportunities.
- Translate CRM insights into actionable plans that support store performance and client growth.
- Foster a client-centric culture and strengthen clienteling capabilities across the retail organization.
Qualifications
- At least 7 years of experience in CRM, Client Engagement, Client Development, or Luxury Retail Marketing.
- Experience supporting multi-unit retail organizations and clienteling initiatives.
- Passion for luxury retail and delivering exceptional client experiences.
Skills
Experience
7+ years in CRM, Client Engagement, Client Development, or Luxury Retail Marketing; experience supporting multi-unit retail organizations and clienteling initiatives.
Workplace
The successful candidate will be located in New York City, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 130,000 to USD 175,000 per annum.
Benefits
Discretionary bonus.
Culture
Bottega Veneta cultivates a discreet, design-led culture where exceptional craftsmanship, innovation, and refined creativity are central to everyday work. As an employer, it offers an environment that values collaboration, precision, and individuality, encouraging teams to uphold the house’s heritage while shaping modern luxury with confidence and purpose.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bottega Veneta, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Client Engagement Manager», «Director of Client Engagement», «Senior Client Development Manager», «Clienteling Strategy Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.