Bottega Veneta Senior Client Advisor
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 9, 2026
About Bottega Veneta
Bottega Veneta is an Italian luxury house renowned for its artisanal leather craftsmanship, discreet aesthetic and signature intrecciato technique. As part of the Kering group, the maison combines heritage savoir-faire with contemporary creativity and operates globally across retail, wholesale and digital channels.
Bottega Veneta seeks a Senior Client Advisor in Shenzhen to drive luxury sales, manage client relationships and deliver personalised service.
Role & Responsibilities
- Deliver a consistently exceptional, personalised client experience across the entire buying journey including discovery, product presentation, sales and after‑sales service (returns, exchanges and repairs).
- Achieve and exceed individual and store sales targets through active selling, clienteling and follow‑up of high‑value prospects.
- Develop and maintain a proprietary client book: capture client information, manage appointments, and execute tailored outreach to maximise lifetime value.
- Present merchandise and styling recommendations according to brand standards and seasonal storytelling; ensure product knowledge across leather goods, ready‑to‑wear and accessories.
- Support omnichannel operations by assisting with online orders, click‑and‑collect, client pickups and post‑sale service coordination.
- Mentor and coach junior sales staff when required; model brand behaviour and contribute to a collaborative store environment.
- Maintain visual merchandising, stock integrity and housekeeping standards; participate in inventory processes and sales reporting.
Qualifications
- Proven track record in luxury retail sales with demonstrable achievement of sales targets.
- Deep product knowledge of leather goods and luxury accessories or the ability to acquire this knowledge rapidly.
- Strong clienteling ability with experience managing a high‑value client book and executing personalised outreach.
- Professional presentation and fluency in consultative selling; excellent interpersonal and communication skills.
- Ability to work retail hours including weekends and peak seasonal periods; flexibility to support omnichannel activities.
Skills
Experience
Several years of experience in luxury retail or premium fashion, with a proven sales record and experience managing high‑value clients. Prior experience in an omnichannel environment is highly desirable.
Education
High school diploma or equivalent; vocational training or a degree in fashion, retail or business is advantageous but not required.
Workplace
This position is based in Shenzhen, Guangdong, China.
Culture
The workplace champions artisanal excellence, discretion and meticulous attention to detail, reflecting the maison's understated luxury ethos. Employees are expected to deliver highly personalised client service within a collaborative retail environment that values craftsmanship and creativity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bottega Veneta, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Client Relations Advisor», «Lead Client Advisor», «Senior Retail Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.